MSP Technical Operations Director

Nextech Group; Manchester; On-site; GBP 80,000; Full time

Job summary

A leading IT services provider based in Manchester is seeking a Technical Director to enhance service quality across their Managed Services sector. This role involves operational leadership and governance, ensuring technical standards are upheld while fostering client engagement and satisfaction. Ideal candidates will have significant MSP experience, a strong background in Microsoft technologies, and the ability to manage and guide cross-functional teams effectively. The position offers a competitive salary of £80,000.

Qualifications

• Significant experience in a senior technical or operational leadership role within an MSP or IT services organization.
• Strong technical background across Microsoft technologies, infrastructure, networking, cloud services, and cyber security.
• Demonstrable experience building and enforcing technical standards.

Responsibilities

• Lead technical service excellence across our Managed Services business.
• Monitor and improve KPIs relating to service quality and operational performance.
• Serve as an escalation point for complex L3 technical issues.

Skills

Experience in senior technical or operational leadership

Strong technical background in Microsoft technologies

Expertise in MSP toolsets like Datto RMM and Autotask PSA

Excellent communication and cross-functional leadership

Education

Formal qualifications in IT service management

Tools

Datto RMM

Autotask PSA

Job description

A leading IT services provider based in Manchester is seeking a Technical Director to enhance service quality across their Managed Services sector. This role involves operational leadership and governance, ensuring technical standards are upheld while fostering client engagement and satisfaction. Ideal candidates will have significant MSP experience, a strong background in Microsoft technologies, and the ability to manage and guide cross-functional teams effectively. The position offers a competitive salary of £80,000.