MSP Service Desk Lead | Bedford onsite, London travel

Nextech Group; Bedford; Hybrid; GBP 38,000 - GBP 45,000; Full time

Job summary

A leading managed service provider is seeking an experienced Service Desk Manager to oversee their operations in Bedford, including weekly travel to London. This role involves leading a team of 15 engineers in delivering high-quality IT support services across multiple lines. The ideal candidate should have proven experience in an MSP environment, strong operational leadership skills, and excellent communication abilities. This full-time position offers a salary of up to £45,000 annually, along with various employee benefits.

Benefits

Private healthcare

Company pension scheme

Generous annual leave

Qualifications

• Experience managing medium-sized service desk teams.
• Background overseeing 1st-3rd line support functions.
• Willingness to be onsite in Bedford, with weekly travel to London.

Responsibilities

• Lead daily service desk operations within an MSP environment.
• Manage and mentor 15 service desk engineers.
• Oversee ticket queues and workload distribution.
• Ensure services meet SLAs and KPIs.
• Collaborate with Customer Success Managers.

Skills

Proven experience as a Service Desk Manager

Strong operational leadership

Solid technical foundation

Excellent communication skills

Tools

ITSM tools

Job description

A leading managed service provider is seeking an experienced Service Desk Manager to oversee their operations in Bedford, including weekly travel to London. This role involves leading a team of 15 engineers in delivering high-quality IT support services across multiple lines. The ideal candidate should have proven experience in an MSP environment, strong operational leadership skills, and excellent communication abilities. This full-time position offers a salary of up to £45,000 annually, along with various employee benefits.