Remote Service Desk Lead – MSP Cybersecurity & IT Ops

Bunker48; United Kingdom; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A dynamic Managed Service Provider in the United Kingdom is seeking a Service Centre Team Lead to oversee client communication and service delivery. The role entails managing a team of Technical Analysts, focusing on operational excellence and enhancing support performance. Candidates should have over 4 years in IT services, strong knowledge of managed services, and project management capabilities. The company offers competitive salaries, remote/hybrid work options, and professional development opportunities.

Benefits

Competitive salary

Remote/hybrid work flexibility

Professional development reimbursement

Collaborative company culture

Qualifications

• 4+ years of experience in IT services or MSPs, including senior or leadership roles.
• Strong understanding of managed services, cloud technologies, and cybersecurity.
• Ability to manage projects and lead technical discussions with clients.
• Excellent communication and documentation skills.

Responsibilities

• Develop and execute the technical roadmap aligned with business growth and security goals.
• Lead, mentor, and develop the technical team for best-in-class service.
• Stay current on industry trends and emerging threats to guide service evolution.
• Ensure SLA compliance and effective use of RMM/PSA tools.

Skills

Leadership

Cybersecurity understanding

Client communication

Project management

Documentation skills

Education

Relevant certifications (e.g., Microsoft, Azure, Datto Certified Advanced Technician)

Tools

Kaseya tools

Datto products

Autotask

IT Glue

Job description

A dynamic Managed Service Provider in the United Kingdom is seeking a Service Centre Team Lead to oversee client communication and service delivery. The role entails managing a team of Technical Analysts, focusing on operational excellence and enhancing support performance. Candidates should have over 4 years in IT services, strong knowledge of managed services, and project management capabilities. The company offers competitive salaries, remote/hybrid work options, and professional development opportunities.