Front Desk Guest Experience Specialist

PPHE Hotel Group; Nottingham; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A hospitality company in Nottingham is seeking a Receptionist to be the first and last point of contact for guests. This role requires excellent interpersonal and communication skills, as well as previous customer-facing experience. Competitive salary of £12.30 per hour plus incentives is offered along with extensive benefits including wellness days, meal provisions, and discounts at hotels and restaurants. The ideal candidate will embody values such as trust and teamwork.

Benefits

Two wellness days per year

Heavily discounted hotel rates

50% F&B discount

Two free meals per day

Access to 40% of pay before payday

Recommend a Friend scheme - £750

Discounted prices at hundreds of stores

Gym discounts

Travel season ticket loans

24/7 access to Employee Assistance Programme

Uniforms provided & free dry cleaning

Annual Staff parties and events

Qualifications

• Previous experience in a customer-facing role or as a receptionist in the hospitality sector.
• Ability to manage requests promptly and politely.
• Shares values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care.

Responsibilities

• First and last point of contact for guests.
• Create an amazing impression each time.
• Manage guest requests with a helpful and caring attitude.

Skills

Excellent interpersonal skills

Good command of English

Excellent communication skills

Ability to connect with others

Caring attitude

Job description

A hospitality company in Nottingham is seeking a Receptionist to be the first and last point of contact for guests. This role requires excellent interpersonal and communication skills, as well as previous customer-facing experience. Competitive salary of £12.30 per hour plus incentives is offered along with extensive benefits including wellness days, meal provisions, and discounts at hotels and restaurants. The ideal candidate will embody values such as trust and teamwork.