Senior Service Advisor – Auto Bodyshop

FMG Repair Services Limited; Greater London; On-site; GBP 29,000 - GBP 35,000; Full time

Job summary

A leading collision repair company based in Mitcham is seeking an experienced Service Advisor to be the first point of contact for customers. In this role, you will book cars for repair, prepare job cards, and ensure customers receive updates on their vehicle's status. You will also handle financial transactions and manage customer relations, contributing to an exceptional customer experience. The position offers a competitive salary of up to £35,000 plus bonus, with great benefits including annual leave and well-being services.

Benefits

Uncapped monthly bonus schemes

23 days annual leave plus public holidays

Free life assurance

Exclusive vehicle-leasing schemes

Pension and save-as-you-earn share scheme

Well-being services including mental health support

Financial Wellbeing app

Qualifications

• Experience as a Service Advisor or similar role is preferred.
• Excellent communication skills are essential.
• Strong customer service focus is required.

Responsibilities

• Welcome customers and book vehicles for service.
• Prepare job cards and provide updates to clients.
• Manage courtesy car allocation and financial transactions.

Skills

Customer service

Full UK Manual Driving Licence

Job description

A leading collision repair company based in Mitcham is seeking an experienced Service Advisor to be the first point of contact for customers. In this role, you will book cars for repair, prepare job cards, and ensure customers receive updates on their vehicle's status. You will also handle financial transactions and manage customer relations, contributing to an exceptional customer experience. The position offers a competitive salary of up to £35,000 plus bonus, with great benefits including annual leave and well-being services.