Store Leader: Drive Experience & KPIs

Starbucks Coffee Company; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading coffee retailer in the UK is seeking an experienced Assistant Manager to lead store operations in a dynamic environment. The successful candidate will drive commercial performance while ensuring a world-class customer experience. Responsibilities include managing KPIs, coaching staff, and maintaining operational standards. This role offers competitive salary and extensive benefits, including 28 days holiday and partner discounts on food and beverages. Join us and be part of a community that values growth and development.

Benefits

28 days holiday including Bank Holidays

Free drinks and one item of food on shift

Bean stock options for all partners

Comprehensive training and development

Access to local and national retailer discounts

Life assurance

Interest-free Home Sweet Loan

24/7 Employee Assistance Programme

Recognition schemes and monetary awards

Qualifications

• Previous experience leading a team in retail or hospitality.
• Ability to manage operational standards effectively.
• Strong communication skills to engage with partners.

Responsibilities

• Lead shifts focusing on commercial results and customer experience.
• Own KPIs including labour efficiency and sales performance.
• Coach partners and provide performance feedback.
• Ensure compliance with health & safety, food safety.

Skills

Leadership in a fast-paced environment

Commercial acumen

Customer service excellence

Operational management

Coaching and feedback skills

Job description

A leading coffee retailer in the UK is seeking an experienced Assistant Manager to lead store operations in a dynamic environment. The successful candidate will drive commercial performance while ensuring a world-class customer experience. Responsibilities include managing KPIs, coaching staff, and maintaining operational standards. This role offers competitive salary and extensive benefits, including 28 days holiday and partner discounts on food and beverages. Join us and be part of a community that values growth and development.