Store Leader: Drive KPIs & Customer Experience

Starbucks Coffee Company; Coventry; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading coffee retailer in Coventry is seeking an Assistant Manager to lead store operations and ensure a world-class customer experience. The ideal candidate will have previous retail or hospitality experience in a leadership role, with a focus on commercial results and team engagement. This position offers competitive pay, extensive benefits, and opportunities for career growth within the organization.

Benefits

28 days holiday per year

Free drinks and food item during shifts

Bean stock options for all partners

Comprehensive training

Employee Assistance Programme

Life assurance

Qualifications

• Previous experience in a retail or hospitality leadership role.
• Ability to translate metrics into actionable strategies.
• Strong communication and coaching skills.

Responsibilities

• Lead shifts focusing on commercial results and customer satisfaction.
• Monitor KPIs and partner performance.
• Ensure operational standards and health & safety compliance.

Skills

Leadership

Commercial acumen

Customer service

Team management

Job description

A leading coffee retailer in Coventry is seeking an Assistant Manager to lead store operations and ensure a world-class customer experience. The ideal candidate will have previous retail or hospitality experience in a leadership role, with a focus on commercial results and team engagement. This position offers competitive pay, extensive benefits, and opportunities for career growth within the organization.