Inside Sales - Service

Alfa Laval; Scarborough; On-site; GBP 34,000 - GBP 46,000; Full time

Job summary

A leading global engineering company is seeking an Inside Sales - Service professional to support sales to service customers. This role involves communication with customers, actively following leads, and managing the sales process. Candidates must have a relevant degree, at least 2 years of experience, and the ability to speak both English and French fluently. The position offers a competitive salary and bonus opportunities based on performance.

Benefits

Comprehensive benefits package

Growth and development opportunities

Target bonus of up to 20%

Qualifications

• 2 years of practical experience in a related field.
• Experience with mechanical and automation aspects is an asset.
• Ability to read drawings and technical information.

Responsibilities

• Communicate with external customers and stakeholders.
• Follow established sales processes and promote Alfa Laval products.
• Actively follow up on quotes and identify customer needs.

Skills

Familiarity with process equipment

Effective problem-solving

Detail-oriented

Excellent verbal communication

Fluent in English and French

Education

Degree or technologist

Tools

CRM systems

ERP systems

Job description

Inside Sales - Service page is loaded## Inside Sales - Servicelocations: Scarboroughtime type: Full timeposted on: Posted Todaytime left to apply: End Date: February 28, 2026 (30 days left to apply)job requisition id: JR0042427Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too We are looking for a person to fill our **Inside Sales - Service** position who shall have responsibility and accountability for developing Sales to our Service customers across Canada. The role works as part of our Way to Market strategy with customers that we have decided to have a direct relationship with and occasionally working alongside field sales and channels to deliver a superior customer experience**Duties of the role:*** Communicates with people outside the organization, representing the organization to customers, the public, government, and other external sources. (exchange in person, in writing, or by telephone or e-mail.)* Follows established sales processes and guidelines to promote and sell Alfa Laval Product and services* Investigate and identify parts/products needed by customer.* Actively follow up transactional quotes and opportunities.* Proactive looking for upselling opportunities.* Actively follow up the quote in order to understand if the proposed value is understood and if it is matching the customer needs.* Use the CRM tool and other tools in a consistent and qualitative way, to support the sales process* Handles complaints, settles disputes, and resolves grievances and conflicts* Maintains attention to detail in completing work tasks* Works independently, guides oneself with little or no supervision* Develops constructive and cooperative working relationships with others with the ability to convey information effectively.**EDUCATION, EXPERIENCE AND CERTIFICATION/REGISTRATION DESIRED****Education (degree or years) and/or Certification/Registration:*** Degree or technologist**Type and Length of Experience:*** 2 years of practical experience**Knowledge, Skills, Abilities and Attributes Desired in Candidate:*** Familiarity with process equipment including mechanical and automation aspects – experience with separation, heat transfer or fluid handling equipment is an asset.* You are proficient to read drawings, technical information, and data sheets.* You have experience reviewing complex customer requirements, contract requirements and commercial terms/conditions.* You are an effective problem solver, a self-starter, detail oriented, service minded and are equally comfortable working independently or within a team.* You must demonstrate excellence in verbal and written communication, can juggle multiple priorities, and are well-organized.* You are fluent in English and French* You are proficient in the use of computers; experience with ERP (Enterprise Resource Planning) and CRM systems is a definite asset.**Compensation & Total Rewards** The salary range for this role is **$65,000 - 85,000 CAD annually**, based on experience and role alignment. In addition to base compensation, we offer a comprehensive benefits package and opportunities for growth and development.**Bonus Opportunity**This position is eligible for a **target bonus of up to 20% of annual base salary depending on experience**, awarded based on the achievement of company performance metrics. Actual bonus amounts are contingent on annual business results and may vary accordingly.**Artificial Intelligence (AI) Disclosure**Alfa Laval **does not use artificial intelligence (AI)** at any stage of the recruitment or selection process for this position. All applications are screened, assessed, and reviewed **exclusively by human recruiters and hiring managers**.**Vacancy Disclosure**This posting reflects a current, existing vacancy within our team.