IT Support Engineer (Tier 1) - Hybrid UK MSP

Lyra Technology Group; Scotland; Hybrid; GBP 25,000 - GBP 31,000; Full time

Job summary

A technology service provider is seeking an IT Support Engineer (Tier 1) to provide first-line technical support in Rutherglen, Glasgow. The ideal candidate should have at least one year of technical support experience and strong problem-solving skills, along with hands-on experience with Microsoft environments. Responsibilities include managing support requests, ensuring compliance with service level agreements, and maintaining documentation. This is a full-time role with a hybrid working schedule, offering a salary between £25,500 and £31,000 annually.

Qualifications

• Previous experience in an IT support or helpdesk role.
• Minimum 1 year of technical support experience required.
• Hands-on experience with the Microsoft stack.

Responsibilities

• Provide first-line technical support for incoming queries.
• Manage and progress assigned tickets.
• Respond to incidents within agreed SLAs.
• Escalate issues appropriately while maintaining communication.

Skills

Technical support experience

Problem-solving skills

Customer service skills

Communication skills

Ability to work independently

Education

GCSE or equivalent

Tools

Windows 10/11

Windows Server 2012 R2 or newer

Microsoft 365

Azure

Job description

A technology service provider is seeking an IT Support Engineer (Tier 1) to provide first-line technical support in Rutherglen, Glasgow. The ideal candidate should have at least one year of technical support experience and strong problem-solving skills, along with hands-on experience with Microsoft environments. Responsibilities include managing support requests, ensuring compliance with service level agreements, and maintaining documentation. This is a full-time role with a hybrid working schedule, offering a salary between £25,500 and £31,000 annually.