Retail Betting Assistant — Customer Experience & Promotions

Betfred Group; Oxford; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A notable betting company in Oxford is looking for an Assistant Sales Manager to enhance customer experiences and support retail operations. Responsibilities include processing bets, responding to customer queries, and maintaining a welcoming environment. Candidates need outstanding customer service skills and a passion for the gaming industry is beneficial. The role offers structured training and opportunities for full or part-time employment, along with various benefits including bonuses and financial well-being support.

Benefits

Bonuses and incentives

Monthly pension contributions

Enhanced maternity & paternity pay

Mental health support

Recognition scheme

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.

Responsibilities

• Processing customers’ bets in a timely manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of products and promotions.
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment for customers.

Skills

Outstanding customer service skills

Ability to engage all customers

Passion for sports

Eagerness to learn and develop

Job description

A notable betting company in Oxford is looking for an Assistant Sales Manager to enhance customer experiences and support retail operations. Responsibilities include processing bets, responding to customer queries, and maintaining a welcoming environment. Candidates need outstanding customer service skills and a passion for the gaming industry is beneficial. The role offers structured training and opportunities for full or part-time employment, along with various benefits including bonuses and financial well-being support.