Retail Customer Experience Associate (Betting Shop)

Betfred Group; United Kingdom; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading bookmaker in the UK is seeking an Assistant Sales Manager to enhance customer experiences in retail environments. The role includes processing bets, answering queries, and engaging customers with expert knowledge. Candidates should be able to work flexible hours, possess outstanding customer service skills, and have a passion for sports and gaming. The company offers structured training, bonuses, support for mental health, and additional perks. Join an innovative team and contribute to a responsible gambling environment.

Benefits

Bonuses and incentives

Monthly pension contributions

Enhanced maternity & paternity pay

Long-service recognition programme

Financial wellbeing package

Mental health support

Qualifications

• Must be 18+ and have the right to work in the UK.
• Able to work evenings, weekends, and public holidays.
• A passion for sports, betting, and gaming is beneficial but not essential.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of products and promotions.
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment.
• Collaborating with team members to improve customer experience.
• Handling cash transactions accurately.
• Following age verification processes.

Skills

Outstanding customer service skills

Ability to engage all customers

Eagerness to learn and develop

Job description

A leading bookmaker in the UK is seeking an Assistant Sales Manager to enhance customer experiences in retail environments. The role includes processing bets, answering queries, and engaging customers with expert knowledge. Candidates should be able to work flexible hours, possess outstanding customer service skills, and have a passion for sports and gaming. The company offers structured training, bonuses, support for mental health, and additional perks. Join an innovative team and contribute to a responsible gambling environment.