Retail Betting Assistant — Customer Experience & Promotions

Betfred Group; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading bookmaker is seeking an Assistant Sales Manager to enhance customer experiences in Greater London. Responsibilities include processing bets, engaging customers, and ensuring a welcoming environment. Candidates should have outstanding customer service skills and a passion for sports, though prior experience is not necessary. The role offers flexible hours and various benefits, including bonuses and mental health support. This is an exciting opportunity to join a dynamic team and contribute to a vibrant working culture.

Benefits

Bonuses and incentives

Monthly pension contributions

Enhanced maternity & paternity pay

Financial wellbeing package

Mental health support

Eye tests

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.

Responsibilities

• Processing customers’ bets in a timely manner.
• Attending to all customer queries quickly.
• Creating a welcoming environment.
• Supporting key promotional events.
• Maintaining a well-presented environment.

Skills

Outstanding customer service skills

Ability to engage customers

Eagerness to learn and develop

Passion for sports, betting, and gaming

Job description

A leading bookmaker is seeking an Assistant Sales Manager to enhance customer experiences in Greater London. Responsibilities include processing bets, engaging customers, and ensuring a welcoming environment. Candidates should have outstanding customer service skills and a passion for sports, though prior experience is not necessary. The role offers flexible hours and various benefits, including bonuses and mental health support. This is an exciting opportunity to join a dynamic team and contribute to a vibrant working culture.