Healthcare Customer Experience Coordinator

Ajmhealthcare; Portsmouth; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A healthcare service provider in Portsmouth is seeking a Customer Service Administrator to enhance user experience for NHS wheelchair users. The role involves managing calls, booking appointments, and coordinating with clinical teams. The successful candidate will work 40 hours per week, displaying empathy and professionalism while utilizing Microsoft Office tools. Benefits include 25 days annual leave and opportunities for career growth in a supportive work environment.

Benefits

25 days annual leave plus bank holidays

Employee Assistance Programme

Blue Light Discount Card

Company sick pay provision

Qualifications

• Ability to ensure great customer experience for NHS wheelchair users.
• Experience in making and answering calls relating to wheelchair repairs.
• Proficiency in arranging workloads and efficient delivery routes.

Responsibilities

• Handle calls from patients, carers, and family members.
• Book appointments and enter orders in the database.
• Ensure accuracy and completeness of information in the database.
• Plan workloads and delivery routes for Field Service Engineers.
• Work collaboratively to meet objectives.

Skills

First-class telephone manner

Empathy

Coordination skills

Team player

Microsoft Office (Word, Excel, Outlook)

Job description

A healthcare service provider in Portsmouth is seeking a Customer Service Administrator to enhance user experience for NHS wheelchair users. The role involves managing calls, booking appointments, and coordinating with clinical teams. The successful candidate will work 40 hours per week, displaying empathy and professionalism while utilizing Microsoft Office tools. Benefits include 25 days annual leave and opportunities for career growth in a supportive work environment.