Customer Service Administrator

Ajmhealthcare; Portsmouth; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A healthcare service provider in Portsmouth is seeking a Customer Service Administrator to enhance user experience for NHS wheelchair users. The role involves managing calls, booking appointments, and coordinating with clinical teams. The successful candidate will work 40 hours per week, displaying empathy and professionalism while utilizing Microsoft Office tools. Benefits include 25 days annual leave and opportunities for career growth in a supportive work environment.

Benefits

25 days annual leave plus bank holidays

Employee Assistance Programme

Blue Light Discount Card

Company sick pay provision

Qualifications

• Ability to ensure great customer experience for NHS wheelchair users.
• Experience in making and answering calls relating to wheelchair repairs.
• Proficiency in arranging workloads and efficient delivery routes.

Responsibilities

• Handle calls from patients, carers, and family members.
• Book appointments and enter orders in the database.
• Ensure accuracy and completeness of information in the database.
• Plan workloads and delivery routes for Field Service Engineers.
• Work collaboratively to meet objectives.

Skills

First-class telephone manner

Empathy

Coordination skills

Team player

Microsoft Office (Word, Excel, Outlook)

Job description

AJM Healthcare
Role: Customer Service Administrator - 40 hours per week
Benefits: 25 days annual leave plus bank holidays with accrual to 28 days after 5 years continuous service, Employee Assistance Programme, Blue Light Discount Card, Company sick pay provision with continuous service.

AJM Healthcare is a leading provider of wheelchair & community equipment services to the NHS and the Private Sector. We have over 35 years’ experience in these sectors and see ourselves as innovators helping increase independence, offering choice and personalisation, while delivering better outcomes. Our team provide a caring, user‑centric and holistic approach that is tailored to each individual.

What we are looking for:

We are seeking to recruit an enthusiastic Customer Service Administrator to join our team in the day‑to‑day running of the office whilst ensuring great customer experience is maintained throughout to our NHS wheelchair users and medical professionals within the surrounding areas. The successful candidate will showcase a first‑class telephone manner with empathy and professionalism with the ability to coordinate with our clinical and logistics teams.

Key Responsibilities:

• Responsible for making and answering calls from patients, carers, family members relating to repair and maintenance of their wheelchairs.
• Booking appointments and entering orders onto the company database system in a timely manner.
• Ensuring accuracy and completeness of information when using our database system.
• Arranging and planning workloads and efficient delivery routes for Field Service Engineers.
• Using Microsoft Office especially Word, Excel and Outlook.
• Working as a team player to meet personal and organisational objectives.

We are looking for someone to work 40 hours per week Monday to Friday and between the hours of 8:00 - 18:00 on a rota basis with a half hour unpaid lunch break per day.

For an informal discussion about this role, please contact the HR Department at [e-mail] . To be considered for this role, please complete our application form which is found on our website. No stand‑alone CVs will be accepted.

Closing Date: 13th February 2026

This position is working in a regulated environment and will therefore be subject to an enhanced DBS disclosure check. Cost will be covered by the Company.

AJM Healthcare is an equal opportunities employer who is committed to equality in the workplace and does not discriminate based on race, gender, religion, marital status, age, physical or mental disabilities, medical condition. AJM will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. Please note, during certain high volume recruitment times, AJM may wish to limit the overall number of interviews offered to both disabled people and non‑disabled people.