Italian Reservations Specialist - London (Permanent)

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; Greater London; On-site; GBP 25,000 - GBP 32,000; Full time

Job summary

A leading hospitality group in London is seeking an Italian-speaking Reservations Specialist to manage phone calls and email inquiries for hotel reservations. This permanent role requires excellent communication skills and multitasking abilities in a dynamic environment. Key responsibilities include assisting guests with inquiries and processing bookings across all hotels in the collection. Shift-based operational hours from 07:00 to 22:00 are expected. Interested candidates are encouraged to apply as interviews will begin in January 2026.

Qualifications

• Ability to manage phone calls and email inquiries effectively.
• Skills to prioritize tasks in a fast-paced environment.
• Strong interpersonal communication skills are essential.
• Creativity in addressing guests' unique needs.

Responsibilities

• Manage phone and email inquiries regarding hotel reservations.
• Assist guests with special requests effectively.
• Ensure alignment between the contact center and hotels.
• Meet response time targets to satisfy stakeholder expectations.

Skills

Excellent communication skills

Multitasking

Interpersonal skills

Adaptability

Prioritization

Job description

A leading hospitality group in London is seeking an Italian-speaking Reservations Specialist to manage phone calls and email inquiries for hotel reservations. This permanent role requires excellent communication skills and multitasking abilities in a dynamic environment. Key responsibilities include assisting guests with inquiries and processing bookings across all hotels in the collection. Shift-based operational hours from 07:00 to 22:00 are expected. Interested candidates are encouraged to apply as interviews will begin in January 2026.