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Reservations Specialist

Dorchester Hotel Ltd.

Greater London

On-site

GBP 29,000

Full time

Today
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Job summary

A luxury hotel group is seeking a Reservations Specialist that speaks Arabic to assist guests with reservations for their hotels. This full-time permanent position requires excellent communication skills in both Arabic and English. Responsibilities include processing bookings via phone and email, delivering exceptional customer service, and adapting quickly to new technologies. A competitive salary and various employee benefits are offered, including financial incentives and development opportunities.

Benefits

Annual salary of £28,389
Prepaid contactless card for lunches
Complimentary stays with breakfast
50% discount at bars and restaurants
£750 refer a friend bonus
World class development opportunities
Social events throughout the year
Season ticket loan and cycle to work scheme
Exclusive discount platform access

Qualifications

  • Native or proficient command of Arabic, spoken and written, is essential.
  • Comfortable communicating in English.
  • Ability to adapt to new technology is important.

Responsibilities

  • Assist guests with their enquiries about reservations.
  • Process all bookings via telephone and email.
  • Close the sale over the phone and/or via email.
  • Meet time-of-response targets in a fast-paced environment.

Skills

Communication skills
Customer service ethic
Multitasking
Persuasive and engaging
Job description
Reservations Specialist - Arabic Speaking
Position Overview

We care about your career and are known for having the absolute best people in the industry. When you join us as a Reservations Specialist you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award‑winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you’ll get
  • Annual salary of £28,389 plus monthly financial incentives
  • Workday lunches in the form of a prepaid contactless card – £2,772 annual value for full‑time employees
  • Complimentary stays with breakfast included in our Dorchester Collection hotels
  • 50% off at bars and restaurants within all of our Dorchester Collection hotels
  • £750 refer a friend bonus scheme
  • World class development opportunities
  • Social events throughout the year
  • Season ticket loan and cycle to work scheme
  • Exclusive access to a discount platform featuring 1000s of retailers
What you’ll do
  • You will be responsible for assisting guests with their enquiries about reservations for all our nine hotels of the Collection. This will include processing all bookings via telephone and email and follow‑up activities related to reservations aspects, to ensure our guests receive nothing but the best experience.
  • You’ll also need to be persuasive and engaging in order to close the sale over the phone and/or via email.
  • Prioritization is another key skill: as a reservations specialist, you will be skilled at multitasking and be able to adapt in a fast‑paced environment in order to meet time‑of‑response targets.
  • Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Reservations Specialist you’ll have the opportunity to bring these to life and continue to create our legacy.
  • Dorchester Collection uses various systems to deliver the best service to our guests. Being able to quickly adapt to new technology is an essential part of this role.
What you’ll bring

You’ll bring your unique personality and passion to the role and the team. Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic. English is the primary language used in our office. Our reservation specialists must feel comfortable communicating in this language. Native or proficient command of Arabic, spoken and written, is also essential for this role to be able to communicate with our Arabic‑speaking guests from the Gulf region.

Job Location

United Kingdom

Location

1 Knightsbridge, London SW1X 7LX

Hotel

Dorchester Collection

Division & Department

Corporate Office – Contact Centre

Job Title

Reservations Specialist – Arabic Speaking

Contract Type

Permanent

Status

Full time

Reference

2023‑4655

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