UK Technical Support Lead

Korec Group; Liverpool; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading technology solutions provider is looking for a Technical Support Team Manager to oversee the Liverpool office team. The role involves managing customer inquiries, ensuring timely solutions, and collaborating with various departments to enhance the technical knowledge of the team. Responsibilities include tracking support tickets, conducting training, and producing user guides. This position offers a competitive salary, benefits package, and opportunities for ongoing professional development.

Benefits

Competitive salary and bonus scheme

Company car and fuel card

23 days holiday plus bank holidays

Pension scheme

Employee benefits package

Qualifications

• Proven experience managing a technical support team.
• Ability to liaise with various departments and stakeholders.
• Strong understanding of products and services offered.

Responsibilities

• Manage the support team to efficiently respond to customer inquiries.
• Monitor and track support tickets for quality response.
• Update customer contact information in CRM.
• Conduct training and development for the team.
• Write user guides and training materials as needed.

Skills

Team management

Customer service

Technical knowledge

Problem-solving

Communication

Tools

HappyFox

Pipedrive

Job description

A leading technology solutions provider is looking for a Technical Support Team Manager to oversee the Liverpool office team. The role involves managing customer inquiries, ensuring timely solutions, and collaborating with various departments to enhance the technical knowledge of the team. Responsibilities include tracking support tickets, conducting training, and producing user guides. This position offers a competitive salary, benefits package, and opportunities for ongoing professional development.