Junior Project Manager

JLA ltd; Stafford; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading service provider in Fire Safety is seeking a Junior Project Manager to manage works and engage with engineers and customers. The ideal candidate will possess strong computer skills, geographic knowledge, and have experience in customer-facing roles. Responsibilities include planning engineer’s work efficiently, ensuring contract obligations are met, and collaborating with the Passive Fire team. This is an on-site role based in Stafford with opportunities for career growth in a dynamic environment.

Qualifications

• Experience of working in a customer facing role.
• Experience planning/scheduling administration works in a fast-paced environment.
• Experience of working in time-critical roles and the ability to multi-task.
• Experience working in a Fire/HVAC business.
• Experience project management/administration in Fire/Heat business.

Responsibilities

• Manage all works that come in from customers.
• Collaborate with colleagues to ensure works are completed.
• Communicate with engineers and customers to plan works.
• Review and update the business on the progress of customer works.
• Work with Regional leads to plan workload effectively.

Skills

Proficient level of computer skills

Good knowledge of the English language, both written and verbal

Good geographical knowledge

Job description

Passive Fire Team: Office based - Stafford

Reports to

Head of Passive

Responsible for

staff

N/A

About our business

JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.

The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.

Role overview

The Junior Project Manager manages all works that come from the . They plan work for engineers to complete, both real time when a fault is identified and future planned for preventative maintenance works and/or installations.

It is important that the Junior Project Manager plans work to meet customer contract obligations, while ensuring that work is planned with maximum efficiency and that they get maximum value from the business.

The Junior Project Manager will collaborate regularly with colleagues within the Passive Fire team to ensure works are completed and invoiced on time. They will also work with the field, they are the first point of contact for engineers and support the Regional Leads to plan labour availability and report on performance.

Key tasks

• Taking inbound and making outbound communication with engineers and handling queries relating to jobs from a planning perspective
• Making outbound communication to customers to plan works in with them
• Managing emails in a timely and effective manner
• Liaise with production teams for manufacture of fire doors

Works in Progress Activity

• Reviews, actions and updates the business on the progress of customer works, including:
  • Ensuring all jobs to be planned/allocated are progressed within SLA
  • Update WIP progress daily
  • Ensuring that jobs are progressed by engineers within the operating system when they have been physically completed
  • Ensure that are jobs are planned to be productive in terms of travelling time and time on site

Field Management

• Works with engineers daily through phone/meetings to ensure diaries are full and works are planned effectively
• Works with Regional leads to plan month ahead and previous performance
• Share KPI reporting to service delivery management and regional leads to shop performance

Criteria

Essential (attributes required for candidate to be considered)

• Proficient level of computer skills
• Good knowledge of the English language, both written and verbal
• Good geographical knowledge

Commercial knowledge/understanding

Desirable (attributes can be trained or developed)

Knowledge and Skills (what you know and what you can do)

• Proficient level of computer skills
• Good knowledge of the English language, both written and verbal
• Good geographical knowledge

Commercial knowledge/understanding

Experience (what you have done)

• Experience of working in a customer facing role
• Experience planning/scheduling/ administration works in a fast paced environment
• Experience of working in time critical roles and the ability to multi task
• Experience working in a Fire/HVAC business
• Experience project management / administration in Fire/Heat business

Personal qualities (the way you think and act)

• Ability to multi task and self-prioritise
• Ability to interact with other departments and regions within JLA