Store Supervisor: Lead Customer Experience & Growth

Screwfix Direct Ltd; City of Edinburgh; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading DIY retailer in Edinburgh is looking for a Retail Supervisor to manage store operations and deliver exceptional customer service. You will oversee cash management, stock compliance, and lead a dedicated team, ensuring high standards. Ideal candidates are experienced in fast-paced retail, possess strong leadership skills, and are committed to customer satisfaction. This position comes with a competitive salary, comprehensive benefits, and opportunities for career development.

Benefits

Competitive salary

28 days annual leave

Company pension scheme

Life cover

20% discount with Screwfix and B&Q

Discounted healthcare

Company share save schemes

Excellent training and development programs

Qualifications

• Experience as a supervisor or duty manager in a fast-paced environment.
• Ability to manage a small team and translate customer service into sales.
• Passionate about business and keen on continuous improvement.

Responsibilities

• Lead and host in-store operations as the team leader.
• Manage cash reconciliations, customer queries, and stock.
• Work collaboratively in a team to maintain high standards.

Skills

Customer service

Team leadership

Flexibility

Reliability

Job description

A leading DIY retailer in Edinburgh is looking for a Retail Supervisor to manage store operations and deliver exceptional customer service. You will oversee cash management, stock compliance, and lead a dedicated team, ensuring high standards. Ideal candidates are experienced in fast-paced retail, possess strong leadership skills, and are committed to customer satisfaction. This position comes with a competitive salary, comprehensive benefits, and opportunities for career development.