Delivery Center Leader: Customer Experience & Operations

The Sofa Delivery Company; City of Edinburgh; On-site; GBP 43,000 - GBP 45,000; Full time

Job summary

A leading delivery service provider is hiring a Customer Delivery Manager in Edinburgh. The successful candidate will lead a talented team to deliver exceptional customer experiences while managing operational excellence and financial performance. Responsibilities include team development, performance management, and maintaining high standards of health and safety. The ideal candidate will possess strong customer service and operational management skills, as well as experience in managing a vehicle fleet and budget responsibilities. Competitive salary and benefits are offered.

Benefits

Competitive salary plus quarterly bonus

Flexible 4 on, 4 off shift pattern

30% discount on company products

Wellbeing support including free onsite physio

Career growth opportunities

Enhanced parental leave benefits

Qualifications

• Excellent customer service skills required.
• Strong operational management, planning, and scheduling skills necessary.
• Experience managing a fleet of vehicles and knowledge of Transport Law needed.

Responsibilities

• Lead and develop a team for operational excellence.
• Manage recruitment to ensure high performance.
• Maintain health and safety standards in the workplace.
• Oversee financial and operational integrity of the delivery center.
• Build relationships with brand partners for performance improvement.

Skills

Customer service skills

Operational management

Data analysis

People management

Budget management

Transport Law understanding

Job description

A leading delivery service provider is hiring a Customer Delivery Manager in Edinburgh. The successful candidate will lead a talented team to deliver exceptional customer experiences while managing operational excellence and financial performance. Responsibilities include team development, performance management, and maintaining high standards of health and safety. The ideal candidate will possess strong customer service and operational management skills, as well as experience in managing a vehicle fleet and budget responsibilities. Competitive salary and benefits are offered.