Contract Director

Compass Group; Greater London; On-site; GBP 125,000 - GBP 150,000; Full time

Job summary

A leading food services company is seeking a Contract Director to manage large NHS contracts in the Greater London area. In this role, you will drive financial performance while ensuring operational excellence. You will build trusted relationships with stakeholders and lead multi-disciplinary teams. A strong background in Soft FM contract management within healthcare, alongside strategic thinking and financial acumen, is essential. Competitive salary and a range of benefits offered.

Benefits

Contributory pension scheme

Career Pathways and MyLearning development programmes

Digital GP access

Exclusive travel discounts

Savings at leading supermarkets

Up to 44% off cinema tickets

Cashback rewards across major brands

Free wellness classes

Discount sharing with friends and family

Qualifications

• Proven senior leadership experience in Soft FM contract management, ideally in healthcare.
• Experience managing large-scale, complex contracts and multi-disciplinary teams.
• Track record of driving results and compliance with governance standards.

Responsibilities

• Drive strong financial performance across operations.
• Oversee compliance with SLAs and KPIs for contracts.
• Ensure service delivery meets the highest standards.
• Build collaborative relationships with stakeholders.

Skills

Senior leadership experience in Soft FM contract management

Strong financial and commercial skills

Communication and negotiation skills

Customer-first mindset

Strategic thinking

Job description

The Role

As Contract Director, you will take full ownership of large and complex NHS contracts, ensuring services are delivered safely, efficiently and with genuine care. You’ll balance strong commercial results with outstanding operational delivery, building high-performing teams and trusted client relationships.

Key Responsibilities

Commercial Leadership

• Drive strong financial performance across soft FM and retail operations
• Lead budgeting, forecasting and cost control
• Identify and maximise revenue opportunities while ensuring value for money

Contract & Performance Management

• Oversee soft FM and retail contracts, consistently meeting SLAs and KPIs
• Maintain full compliance with governance, quality and regulatory standards

Operational Excellence

• Ensure daily service delivery meets the highest standards of safety, quality and customer experience
• Champion continuous improvement centred on patient care and staff wellbeing

Stakeholder & Client Partnership

• Build collaborative, trusted relationships with NHS leaders, suppliers and internal teams
• Act as a strategic partner aligned with client priorities and desired outcomes

People & Culture

• Lead, develop and inspire senior management teams
• Create a culture of accountability, engagement and ongoing improvement

Risk & Compliance

• Proactively manage service, compliance and financial risks
• Ensure safe, secure and welcoming environments for patients, staff and visitors

About You

You’re a confident, values-driven leader with strong commercial acumen and a passion for delivering outstanding healthcare services.

You’ll bring:

• Proven senior leadership experience in Soft FM contract management (ideally within healthcare)
• Strong financial and commercial skills with a track record of driving results
• Experience managing large-scale, complex contracts and multi-disciplinary teams
• Excellent communication, negotiation and stakeholder management skills
• A customer-first mindset and genuine commitment to patient experience
• Strategic thinking and the ability to solve complex operational challenges

What We Offer

Great leadership deserves great rewards. Alongside a competitive salary, you’ll benefit from:

• Contributory pension scheme
• Career Pathways and MyLearning development programmes
• Digital GP access for you and your immediate family
• Exclusive travel discounts with TUI, Expedia, Booking.com and more
• Savings at leading supermarkets
• Up to 44% off cinema tickets
• Cashback rewards across major brands
• Free wellness, mindfulness and exercise classes
• The ability to share discounts with friends and family

About Medirest & Compass Group UK&I

At Compass Group UK&I, we believe everyone should feel valued, included and able to be themselves at work. We are proud of our diverse workforce and the meaningful impact our people make every day.

Diversity is Our Strength — and our people are at the heart of what we do.