Head Of Portering And Logistics Services

Compass Group; Birmingham; On-site; GBP 125,000 - GBP 150,000; Full time

Job summary

A leading service organization in the UK is seeking a Head of Portering & Logistics Services to drive transformation and elevate service excellence. This role demands significant experience in managing portering or logistics, ideally in healthcare. Responsibilities include leading national strategies and ensuring compliance with quality standards. The position offers a competitive salary and comprehensive benefits, along with opportunities for personal growth and the chance to truly influence operational excellence.

Benefits

Contributory pension scheme

Career development programmes

Access to Digital GP

Travel discounts

Discounts on grocery shopping

Cinema ticket discounts

Cash rewards for spending

Wellness and mindfulness classes

Qualifications

• Significant experience leading portering or logistics services.
• Experience in healthcare or similar environment.
• Confidence in presenting and influencing stakeholders.

Responsibilities

• Lead the direction for portering/logistics services nationally.
• Implement innovative policies and manage teams.
• Ensure quality, safety, and compliance in operations.

Skills

Leadership in portering/logistics

Strong communication skills

Problem-solving mindset

Expert knowledge of safety standards

Analytical skills

Education

Qualification in Facilities Management

Job description

Overview

Head of Portering & Logistics Services – Healthcare
Mobile / National | Competitive Salary + Benefits

Are you ready to shape the future of portering and logistics across a dynamic, growing organisation? Do you thrive on driving innovation, building capability, and elevating service excellence? If so—Compass is looking for you.

We’re seeking an inspirational Head of Portering & Logistics Services to lead our transformation journey across the UK. This is a high‑impact role at the heart of our Centre of Excellence—perfect for someone who wants to push boundaries, modernise traditional services, and empower teams to deliver outstanding, sustainable performance.

If you’re motivated by the chance to influence national strategy, champion digital innovation, and work with exceptional people, we’d love to meet you.

What You’ll Lead & Deliver

Strategic Leadership & Growth

You’ll set the direction for portering and logistics services across Compass One, creating innovative policies, shaping transformation projects, and guiding operational teams to deliver consistent, high‑performing services nationwide. Working closely with our growth teams, you’ll help design cutting‑edge, scalable solutions for the future.

Innovation, Technology & Standardisation

You’ll bring fresh thinking, modern digital tools, and new technologies to the forefront—developing standardised service playbooks and showcasing best‑in‑class solutions to clients and stakeholders.

Quality, Risk & Compliance

As our subject matter expert, you’ll uphold the highest standards of safety, sustainability, and regulatory excellence. You’ll support sector audits, strengthen controls, and help ensure every service reflects the quality Compass One is known for.

ESG & Sustainability

You’ll embed environmentally responsible practices into every corner of the operation—championing greener workflows and supporting wider organisational ESG goals. Your expertise will help shape more sustainable portering and logistics for the future.

Client & Stakeholder Engagement

As a trusted expert, you’ll work closely with clients, partners, and internal teams—ensuring services exceed expectations and adding value through insight, innovation, and strong professional relationships. You’ll also bring your expertise to bids and tenders, shaping impactful service solutions.

People & Capability Development

You’ll help our people grow—coaching, mentoring, and building capability across multiple teams. You’ll foster a culture built on safety, inclusion, and continual improvement, ensuring our teams are confident, skilled, and ready for what’s next.

What You Bring

• Significant experience leading portering, logistics, or facilities services—ideally within healthcare or a similarly complex environment
• Strong communication and stakeholder‑influencing skills
• Confidence presenting to clients and cross‑functional teams
• Experience shaping solutions alongside innovation and growth teams
• A passion for digital tools, data insight, and modern logistics methods
• Expert knowledge of safety, manual handling, infection control, and operational standards
• Analytical strength and a problem‑solving mindset
• Full driving licence and the willingness to travel regularly between sites

Qualifications

• A recognised qualification in Facilities Management or related discipline (IWFM, IOSH, CIWM, CPC)
• Health & Safety qualifications are a strong advantage

Who You’ll Work With

You’ll collaborate with:

• Compass One colleagues across the UK
• Sales & retention teams
• Clients and third‑party suppliers
• Managing Directors, Operational Directors & Contract Managers
• Subject matter experts within our Support Services teams

Why Join Compass One?

This is your chance to be the national expert, drive change at scale, and shape the future of portering and logistics services across one of the UK’s most respected service organisations. You’ll have the autonomy to innovate, the platform to influence, and the support to deliver real, lasting impact.

Ready to drive transformation and lead with purpose?
Apply now and help us deliver the future of portering & logistics.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/0302/497300/52788577/SU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!