Senior Personal Banker — Remote & In-Branch Advisor

Care England; Luton; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading financial services provider in Luton is seeking a Senior Personal Banker to enhance the customer experience through personalized banking services. You will support clients in utilizing digital channels, conduct Financial Health checks, and build lasting relationships. Ideal candidates will have customer service experience and exceptional communication skills. The role offers a competitive salary starting at £26,350 and a range of benefits including generous holiday entitlement and a retirement contribution.

Benefits

Flexible reward program

36 days holiday entitlement

Contributions to retirement fund

Qualifications

• Experience in a customer service environment, thriving under pressure.
• Ability to coach the branch team to build customer relationships.
• Proven ability to build trust with customers online and face-to-face.

Responsibilities

• Support customers via video banking and in branch.
• Conduct Financial Health checks and maintain customer accounts.
• Identify suitable products for customers' financial needs.

Skills

Customer service experience

Excellent communication

Organizational skills

Ability to build rapport

Interpersonal skills

Job description

A leading financial services provider in Luton is seeking a Senior Personal Banker to enhance the customer experience through personalized banking services. You will support clients in utilizing digital channels, conduct Financial Health checks, and build lasting relationships. Ideal candidates will have customer service experience and exceptional communication skills. The role offers a competitive salary starting at £26,350 and a range of benefits including generous holiday entitlement and a retirement contribution.