Banking Customer Service Advisor - Savings Accounts

Shawbrook Bank; Glasgow; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading financial institution in Glasgow seeks a Customer Service Representative to ensure accurate administration of savings products and direct customer communication. The ideal candidate will have strong communication skills and banking experience. Responsibilities include managing account enquiries and identifying improvements to the customer journey. Benefits include a starting salary of £25,000, family-friendly policies, and a focus on employee wellbeing.

Benefits

Market leading family friendly policies

Access to Headspace mindfulness app

EAP for financial and wellbeing support

Cycle to work scheme

Contributory pension scheme

Qualifications

• Experience within Customer Service essential.
• Ability to learn new skills as the business grows.
• Establishes effective working relationships at all levels.

Responsibilities

• Administer customer accounts during the lifecycle of their savings account.
• Communicate and escalate potential issues/risks in a prompt and effective manner.
• Identify areas of improvement in relation to the customer journey.

Skills

Excellent written communication skills

Customer Focused approach

Strong experience within banking or financial services

Sound analytical and problem-solving skills

Ability to work as part of a team

Excellent planning and organisational skills

Tools

MS Office suite (Excel, Word)

Job description

A leading financial institution in Glasgow seeks a Customer Service Representative to ensure accurate administration of savings products and direct customer communication. The ideal candidate will have strong communication skills and banking experience. Responsibilities include managing account enquiries and identifying improvements to the customer journey. Benefits include a starting salary of £25,000, family-friendly policies, and a focus on employee wellbeing.