Hotel Operations Lead | Elevate Guest Experience & Team

Peoplebank; Shifnal; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading hotel in Shifnal is seeking an experienced Operations Manager to oversee daily operations and ensure exceptional guest experiences. The ideal candidate will lead the team effectively, uphold high service standards, and have a strong background in hotel management. This role requires excellent communication and organizational skills, along with a proactive approach to challenges. Benefits include substantial discounts on stays and meals, along with employee assistance programs.

Benefits

£60 BB per night for Friends and Family rate

Celebration of milestone employment anniversaries

50% off Food & Beverage in hotels

Meals on duty provided

Access to Hospitality Rewards

Retail and dining discounts

Employee Assistance Programme

Same day online GP appointments

Qualifications

• Proven experience in a management position in a hotel.
• Ability to maintain high standards of service.
• Strong numeric skills and understanding of figures.

Responsibilities

• Support the General Manager in daily hotel operations.
• Lead team to ensure adherence to hotel standards.
• Manage guest relations to ensure positive experiences.

Skills

Excellent communication skills

Strong organisational skills

Attention to detail

Self-motivated and proactive

Professional manner

Education

Strong demonstratable experience in hotel management

Job description

A leading hotel in Shifnal is seeking an experienced Operations Manager to oversee daily operations and ensure exceptional guest experiences. The ideal candidate will lead the team effectively, uphold high service standards, and have a strong background in hotel management. This role requires excellent communication and organizational skills, along with a proactive approach to challenges. Benefits include substantial discounts on stays and meals, along with employee assistance programs.