Senior Developer Platform Support Engineer

CloudFlare; Greater London; Hybrid; GBP 50,000 - GBP 70,000; Full time

Job summary

A technology company seeks a Senior Technical Support Engineer for its Developer Platform in London. The successful candidate will provide expert support to developers, troubleshoot issues, and contribute to support documentation. Required skills include a customer-first mindset, problem-solving capabilities, and familiarity with cloud services. An understanding of developer workflows and AI concepts is also beneficial. Join a diverse team committed to fostering an inclusive environment.

Qualifications

• 3+ years experience in a customer-facing technical role at a cloud and/or SaaS provider.
• Strong understanding of developer tooling and cloud infrastructure.
• Experience contributing to open source or engaging with developer communities is a plus.

Responsibilities

• Act as the first point of contact for developer customers seeking support.
• Troubleshoot technical issues across compute, storage, and networking.
• Provide clear, actionable guidance to customers.
• Create and maintain support documentation and knowledge base articles.

Skills

Customer-first mindset

Excellent communication skills

Problem-solving skills

Familiarity with major cloud providers

Understanding of developer workflows

Comfort with debugging code

Understanding AI concepts

Job description

A technology company seeks a Senior Technical Support Engineer for its Developer Platform in London. The successful candidate will provide expert support to developers, troubleshoot issues, and contribute to support documentation. Required skills include a customer-first mindset, problem-solving capabilities, and familiarity with cloud services. An understanding of developer workflows and AI concepts is also beneficial. Join a diverse team committed to fostering an inclusive environment.