Support Engineer: Debug, Scale & Delight Users

Zinc Work Limited; Remote; GBP 45,000; Full time

Job summary

A leading tech company in Greater London is seeking a proactive Support Engineer to enhance their tech support process. The ideal candidate will be responsible for ticket management, troubleshooting issues, and improving support workflows. The role requires experience with Zendesk, MongoDB, and scripting skills, along with a collaborative spirit. This position offers excellent benefits, including a £1200 annual allowance, 24 days of holiday, and options for remote work. Join our team and contribute to our innovative solutions.

Benefits

24 days holiday + Bank Holidays

£1200 annual benefits allowance

Work from Anywhere (30 days entitlement)

Early finish Fridays

Enhanced Maternity, Paternity, and Adoption Leave

Company shares under EMI Scheme

Unlimited access to coaching

Quarterly team socials

Qualifications

• Ensure effective tech support process ownership.
• Hunt down and resolve complex issues.
• Collaborate with teams for fast problem resolution.
• Proactively improve support processes.
• Manage support using tools like Zendesk.

Responsibilities

• Own the tech support process for all technical tickets.
• Troubleshoot and resolve user issues efficiently.
• Work closely with other teams to improve support.
• Optimize existing support processes for better performance.

Skills

Zendesk experience

MongoDB knowledge

Scripting knowledge

Proactive

Autonomous

Problem Solver

Strong Communicator

Kind and collaborative

Job description

A leading tech company in Greater London is seeking a proactive Support Engineer to enhance their tech support process. The ideal candidate will be responsible for ticket management, troubleshooting issues, and improving support workflows. The role requires experience with Zendesk, MongoDB, and scripting skills, along with a collaborative spirit. This position offers excellent benefits, including a £1200 annual allowance, 24 days of holiday, and options for remote work. Join our team and contribute to our innovative solutions.