Associate Systems Support Engineer — Tech Troubleshooter

Cubic Corporation; Greenford; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading technology solutions provider located in Greenford, UK, seeks an Associate Systems Support Engineer to assist in resolving technical issues and providing high-quality support to customers. The ideal candidate will have a strong background in electronics/electro-mechanical systems, experience with Microsoft Office, and good organizational skills. This full-time role demands effective communication and a commitment to quality service to enhance customer satisfaction.

Qualifications

• Experience in field maintenance in electronics/electro-mechanical systems.
• Technical experience of devices hardware down to component level.
• Competent user of MS Office suite including Word, Excel, PowerPoint.
• Basic Networking knowledge (TCP/IP).

Responsibilities

• Advise and contribute to the resolution of complex technical issues.
• Work collaboratively with resolver teams to resolve incidents.
• Monitor and provide early life support on new products.
• Undertake data analysis to identify trends for service improvement.

Skills

Experience in field maintenance in electronics/electro-mechanical systems

Technical experience of devices hardware down to component level

Competent user of MS software packages

Sound knowledge of Microsoft Operating Systems

Basic Networking knowledge (TCP/IP)

Ability to communicate effectively

Good organizational skills

Self-motivated

Team player

Education

HND in electrical & electronic engineering or equivalent

Microsoft Accreditation

Tools

MS Office Suite

Basic knowledge of Linux scripting

SQL T-SQL

Job description

A leading technology solutions provider located in Greenford, UK, seeks an Associate Systems Support Engineer to assist in resolving technical issues and providing high-quality support to customers. The ideal candidate will have a strong background in electronics/electro-mechanical systems, experience with Microsoft Office, and good organizational skills. This full-time role demands effective communication and a commitment to quality service to enhance customer satisfaction.