Remote Telephone Advisor - Energy Efficiency & Customer Care

Energy Saving Trust Limited; Cardiff; Hybrid; GBP 22,000 - GBP 28,000; Full time

Job summary

A leading energy efficiency organization in Cardiff is seeking a customer service representative to handle enquiries and promote energy-saving initiatives. The role requires a passion for customer excellence and proven call centre experience. Key responsibilities include answering enquiries promptly, ensuring accurate records, and providing follow-ups. The organization offers flexible working arrangements and various benefits, making this an excellent opportunity for those passionate about sustainability.

Benefits

Generous holiday (25 days + bank holidays + extra Christmas leave)

True flexibility in work location

Strong pension & life assurance

Enhanced family leave

Green travel perks

Professional development support

Yearly wellbeing allowance

Qualifications

• Proven ability to deliver high standards of customer service.
• Experience working in a call centre environment.
• Strong attention to detail for data input and quality.

Responsibilities

• Ensure all enquiries are answered and recorded accurately.
• Encourage householders towards energy-efficient improvements.
• Provide timely and proactive follow-up communications.

Skills

Call centre experience

Customer service excellence

Good IT skills

Written communication

Telephone skills

Job description

A leading energy efficiency organization in Cardiff is seeking a customer service representative to handle enquiries and promote energy-saving initiatives. The role requires a passion for customer excellence and proven call centre experience. Key responsibilities include answering enquiries promptly, ensuring accurate records, and providing follow-ups. The organization offers flexible working arrangements and various benefits, making this an excellent opportunity for those passionate about sustainability.