Retail Customer Experience Associate (Betting Shop)

Betfred Group; Beeston; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading bookmaker in the UK is seeking an Assistant Sales Manager to enhance customer experiences and engage with sports betting and gaming. Responsibilities include processing bets, managing customer queries, and supporting promotional events. Applicants should have outstanding customer service skills and be eager to learn. This position offers flexible working hours and various benefits to promote work-life balance and mental well-being.

Benefits

Bonuses and incentives

Monthly pension contributions

Enhanced maternity & paternity pay

Long-service recognition programme

Mental health support

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• A passion for sports, betting, and gaming is beneficial but not essential.

Responsibilities

• Process customers’ bets in a timely and attentive manner.
• Attend to all customer queries quickly and knowledgeably.
• Engage customers with expert knowledge of products and promotions.
• Support key promotional events throughout the sporting calendar.
• Maintain a well-presented environment.

Skills

Outstanding customer service skills

Ability to engage customers

Eagerness to learn

Job description

A leading bookmaker in the UK is seeking an Assistant Sales Manager to enhance customer experiences and engage with sports betting and gaming. Responsibilities include processing bets, managing customer queries, and supporting promotional events. Applicants should have outstanding customer service skills and be eager to learn. This position offers flexible working hours and various benefits to promote work-life balance and mental well-being.