CCTV Controller

Ward Security Limited; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job description

London, UK

Job Description

Posted Thursday 12 February 2026 at 01:00

Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?

…Apply now!

We are seeking an experienced and adaptable CCTV Controller/Supervisor to safeguard a prominent facility in London.

The CCTV Controller/Supervisor plays a pivotal role in supporting the day‑to‑day function of the Security operation, they must familiarise themselves with duties that need to be fulfilled, to be resilient to stepping down and stepping up to meet the operational needs.

Working as part of a team of security professionals working at the building, the primary role of this position is to provide customer services and security protection to MAPP staff, premises, and assets and to also ensure that those duties are always carried out to the highest standards.

Role : CCTV Controller/Supervisor Pay Rate: £14.80 per hour Shift Pattern: 3 days, 3 nights, 3 off Location : EC2V, London. Role Requirements: SIA License, CCTV License

Benefits include:

• Financial support for SIA Licensing and renewal
• Cycle to work salary sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Progression, training, and development opportunities

Additional benefits we offer via our ReWard membership

• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/7 free Employee Assistance programme

Must have:

• Valid SIA licence
• CCTV license
• Good customer service and communication skills
• CCTV Controller/Supervisor experience -minimum 1 year
• Excellent Organisational and Time Management skills
• Experience within Cooperate Security (Min 1 Year)
• Surveillance skills and detail orientation
• 5 year checkable work history
• IT literate- Ability to operate detecting systems and emergency equipment

Main Duties

• Monitor the CCTV Cameras closely and identify any threats or suspicious behaviour
  o Operating, monitoring, and responding to security and safety systems including CCTV, Access
  Control, Alarms monitoring and Fire alarms
  o Provide full handover at end of shift to the oncoming DSM/CCTV Supervisor and families
  yourself with the DSM’s handover
  o Book the team on duty using the automated system
  o Work closely with the Duty Shift Manager in running the day-to-day security operation and
  ensure each member of the team maintain high level of discipline
  o Follow the directions of the Security Shift Manager & Security Manager
  o To deputise for the Shift Manager whenever required o Contribute with any level of ideas that may improve the level of service o Fully understand, comprehend and partake in Loading Bay, Front of House, Post Room and/or Patrol duties o Conduct external and various internal patrol duties by check all electronic patrol points and report any defects o Ability to work in a highly demanding Security Control Room o Support occupiers, contractors, visitors and tourists with enquiries o Keys, Radio & Passes distribution management o Report writing following security investigations or an incident, using the escalation procedures o Report and maintain a written record of all faults / incidents, using client applications o Ask for advice from the DSM or Security Manager o Management of all communications from the Security Control Room, namely, radio & telecommunications o To maintain, through compliance with the Assignment Instructions, Risk Assessment, Policies & Procedures o The safety and security of all staff, contractors and visitors to designated areas of work o To bring to the immediate attention of Duty Shift Manager, Security Manager and/or Property Management Team of any incident or complaint from any quarter and keep appraised of events on site o Ensure all record keeping maintain accuracy o Ensure team members are trained and deliver to a high standard o Fulfil AdHoc duties / tasks assigned to the highest standards o To ensure all instructions given to you in relation to the Data Protection Act 1998 are fully implemented at all times o Be prepared to step down and step up due to operational requirements o Proactive seek to develop and learn for personal/operational gain o Ensure your working environment is always clean, presentable

Who We Are:

Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.

We seek the best talent to uphold our vision “ We look after our people; our people look after our clients. We aim to retain and attract the very best of both ”.

Why Work For Us?

Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in‑house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.

To support the wellbeing of our people we have an in‑house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal‑opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.