Trust & Safety Representative

ProPivotal; Oxford; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A staffing agency in Oxford is looking for a Trust & Safety Representative, with responsibilities that include validating supplier compliance and analyzing risks. The role requires proficiency in Microsoft Office and experience in research or customer service. Additional language skills are beneficial. The position offers £13 per hour with a flexible hybrid setup, requiring in-office work one weekend every two weeks.

Qualifications

• Experience in research or customer service preferred.
• Proficiency in Microsoft Office tools is essential.
• Experience in fraud investigation or risk analysis is a plus.

Responsibilities

• Perform validation checks for suppliers' compliance.
• Investigate bookings using customer information.
• Analyze data to assess risks.
• Communicate findings effectively to customers.
• Resolve validation issues.
• Detect fraudulent activities.

Skills

Research-based experience

Customer service skills

Proficiency in Microsoft Office

Fraud investigation or risk analysis

Fluency in a second language

Job description

Trust & Safety Representative (£13/hr)

As a Trust & Safety Advisor, you will play a vital role in verifying the safety and authenticity of experiences listed on our platform. Your responsibilities include performing validation checks, reviewing supplier and customer information, and identifying potential risks. While this is not primarily a customer service role, occasional phone and email interactions with customers will be required.

What to know

• Flexible Hybrid Setup: In-office work required 1 weekend out of 2
• £13 per hour pay

Responsibilities

• Perform validation checks to confirm suppliers and experiences comply with safety and legitimacy standards
• Investigate suppliers and bookings using provided customer information and internal tools
• Analyze data to assess risks and make sound, evidence-based decisions
• Effectively communicate findings to customers and suppliers via clear, concise phone and email correspondence
• Resolve validation-related issues and provide constructive feedback to customers
• Detect fraudulent activity or account misuse and implement appropriate measures to mitigate risks

Qualifications

• Previous experience in research-based roles or customer service is desirable
• Proficiency in Microsoft Office tools (e.g., Excel, Outlook, Word)
• Comfortable working on a PC with the ability to quickly adapt to new software or tools
• Experience in fraud investigation, risk analysis, or trust and safety roles is a plus
• Exposure to account verification, validation processes, or risk management is preferred
• Fluency in a second language (e.g., Spanish, French, Portuguese, German, or Italian) is beneficial but not required

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you’ll love. As one of the area’s largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.