Fraud Advisor

ProPivotal; Oxford; Hybrid; GBP 40,000 - GBP 60,000; Part time

Job summary

A leading travel planning company is hiring a Fraud Advisor to ensure customer satisfaction by validating information and handling inquiries. This role, which pays £13/hr, involves analyzing supplier legitimacy and engaging with customers through calls and emails. Candidates should have at least 6 months of experience in fraud management and customer service. A hybrid work schedule based in Oxford with weekend shifts is required. Join us to enhance the customer experience in the travel industry.

Qualifications

• Minimum of 6 months experience dealing with fraud related issues.
• Previous customer service experience in an office or call center environment.
• Strong verbal and written communication skills.

Responsibilities

• Assist with validation checks of advertisers.
• Analyze information regarding supplier legitimacy.
• Handle customer inquiries via phone and email.
• Evaluate risk posed by existing customers.

Skills

Fraud management

Customer service

Communication skills

Phone skills

Job description

Fraud Advisor - Travel Company (£13/hr)

About this job

• Work with our partner, a world-leader in the travel planning industry
• Help make sure the customers are getting a great experience by ensuring accurate information on the website
• The pay for this role is £13/hr

Responsibilities Include

• Assisting with validation checks of advertisers
• Analyze information and make conclusions in an efficient manner about the legitimacy of the supplier/booking
• Make telephone calls and handle emails to assist customers with any additional checks we may need to validate them
• Evaluate the risk that an existing customer would pose to the company

Required Qualifications

• At least 6 months experience dealing with fraud related issues
• Previous customer service experience in an office or call center environment
• Strong phone skills and excellent written and verbal communications skills
• Ability to work a hybrid schedule based in Oxford with one weekend shift every other weekend

Preferred Qualifications

• Experience in the travel, travel planning or hospitality industry

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.