Service Support Manager

Believecare; Preston; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A dedicated care provider in Preston is seeking staff that embody their core values of individuality, citizenship, and choice. This role involves conducting audits, managing staff rotas, ensuring compliance through training, and direct support to individuals. Flexible working hours, including the option to work from home, are provided. The company emphasizes professional development and team dynamics, and it is accredited as a Real Living Wage employer offering additional benefits for staff.

Benefits

Flexible working arrangements

Investment in training and professional development

Accredited as a Real Living Wage employer

Discounted company caravan

Employee Assistance lines

Responsibilities

• Conduct audits and spot-checks to maintain service quality.
• Develop and manage staff rotas.
• Ensure compliance through training, supervision, and appraisals.
• Create support plans and risk assessments.
• Participate in planning and transitioning new individuals into the service.
• Handle on-call duties as required.
• Provide direct support to individuals during shifts.
• Review accidents and incidents to improve safety protocols.
• Cover shifts during staff sickness or absence.
• Offer ad-hoc support to the team as needed.
• Lead and mentor senior support workers, deputy team leaders, and team leaders.

Job description

Believe Care and Support is a values-based provider dedicated to delivering exceptional support by recruiting and training team members who embody our core ethos. We ensure that individuals utilizing our services, along with their support teams, are actively involved in every step of their journey. This includes bespoke planning, encouraging active participation in recruitment, and developing personalized working policies and support plans.

Our Core Values

• Individuality: Recognizing and honouring the unique qualities of each person.
• Citizenship: Promoting active participation and inclusion in the community.
• Choice: Empowering individuals to make informed decisions about their lives.
• Independence: Supporting self-reliance and personal growth.
• Collaboration: Working together to achieve shared goals.
• Equality: Ensuring fair and unbiased treatment for all.

Role Responsibilities

• Conduct audits and spot-checks to maintain service quality. Using our AI integrated auditing system
• Develop and manage staff rotas. Using Bright HR.
• Ensure compliance through training, supervision, and appraisals.
• The creation of support plans and risk assessments. Using Log My Care.
• Participate in planning and transitioning new individuals into the service.
• Handle on-call duties as required.
• Provide direct support to individuals during shifts.
• Review accidents and incidents to improve safety protocols.
• Cover shifts during staff sickness or absence.
• Offer ad-hoc support to the team as needed.
• Lead and mentor senior support workers, deputy team leaders, and team leaders.
• Uphold and promote the values of Believe Care and Support in all aspects of the role.

Working Hours

The role requires flexibility to meet service needs, including a minimum of one shift per month directly supporting complex individuals and availability to work weekends. 37.5 hours week. Able to work from home on agreed days where this meets service needs. Flexible hours available.

Primary Services

Company Benefits

• Flexible working arrangements with opportunities to work from home, aligned with service needs.
• Commitment to investment in training and professional development.
• Emphasis on values-based employment and team dynamics.
• Accredited as a Real Living Wage employer.
• Discounted company caravan in the lakes available to all staff.
• Employee Assistance lines – counselling, 2nd opinion doctor etc.