Process & Controls Assessor

Quilter Investors Limited; Southampton; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading financial services firm in Southampton is seeking a Business Assurance Administrator to support crucial administrative tasks. This role is ideal for someone looking to start or progress in Financial Services, managing reports and workflows in a dynamic environment. Candidates should be organized, quick to adapt, with strengths in communication and problem-solving. This permanent role offers a range of benefits including a pension and private medical insurance, promoting a supportive and inclusive culture.

Benefits

26 days holiday

Pension scheme

Private medical insurance

Life assurance

Income protection

Qualifications

• Self-motivated with great interpersonal skills.
• Confidence in managing various tasks and responsibilities.
• Willingness to solve problems and improve processes.

Responsibilities

• Manage non-assessing administration processes.
• Compile daily productivity reports.
• Assist in workflow and reporting for assessing teams.
• Deliver appropriate sampling and selection of cases.

Skills

Excellent organization skills

Interpersonal skills

Analytical skills

Ability to cope under pressure

Knowledge of Excel, Word, PowerPoint

Tools

Workbench

Officeweb

Gateway

Worksmart

Quilter Extranet

X-Plan

IO

360

Job description

# ****About the Business****Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £126.3 billion in customer investments (as of August 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth. Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands. At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues. Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!# ****About the Role******Level: 2****Department: Business Assurance****Location: Southampton/ homeworker****Contract Type: Permanent****What the Hiring Manager Says:** This role provides an opportunity to gain experience for someone new to Financial Services or part qualified in Financial Advice by supporting the Business Assurance team with the completion of important advice related tasks as well as support with administrative duties to support the wider BA function.**About the Role** You will be responsible for effectively managing non-assessing administration processes and provide administrative support to the assessing teams.This will include tasks such a compiling daily productivity and service level agreement performance reports.You will carry out queue management for pre-approvals and support Business Assurance managers in workflow and reporting.Support the assessor teams by delivering appropriate sampling and selection of cases into the workflow through risk-based methodology.You will get involved with developing processes and seek systemisation opportunities to improve efficiency while ensuring advisers adhere to QFP processes by delivering implementation checks on a risk-based sampling approach and escalate any issues that are identified appropriately.Support with ad-hoc Business Assurance and MI tasks if appropriate and when required.A key focus of your role will involve focusing on operating efficiently, helping to identify waste and duplication processes# ****About You****Applications from people with diverse backgrounds enables our inclusive organisation to thrive. If you could be exactly what this role needs.The ideal candidate will have excellent organisation skills and have the ability to manage a variety of tasks and responsibilities. You will have a confident approach be self-motivated and have great interpersonal skills with an excellent telephone manner.To be successful in this role you will cope well under pressure and react quickly to changing priorities.You will have good analytical and written communication skills and will be able to use own initiative while also being able to work well in a team.You will also have a good working knowledge of excel, word and powerpoint as well as knowledge of management systems (ie Workbench, Officeweb, Gateway, Worksmart, Quilter Extranet, X-Plan, IO, 360).Demonstrate a strong eye for detail while also displaying a willingness to solve problems and improve processes#LI-EW1****Inclusion & Diversity****We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.****Values******Do the right thing:** We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities. **Always curious:** We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures. **Embrace challenge:** We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation. **Stronger together:** Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.****Core Benefits******Holiday:** 182 hours (26 days)**Quilter Incentive Scheme:** All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.**Pension Scheme:** A non-contributory company pension scheme that can be boosted through personal contributions.**Private Medical Insurance:** Single cover as standard with options to increase cover to include your partner or children.**Life Assurance:** 4x your salary.**Income Protection:** 75% of salary, less state benefits, payable after 26 weeks of absence.**Healthcare Cash Plan:** Jersey employees only**In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.**We create brighter financial futures for every generation.We do this by guiding our customers and their families through the complexity of planning for their financial future, responding to their rapidly evolving needs and giving them peace of mind. And, with all that’s happening in the world today, our role in society has never been more meaningful.Our impressive talents and capabilities set us apart, but our unwavering commitment to our customers is what defines us. We truly believe that we have all the ingredients to be the very best in our industry, and we want great people with the care and creativity that we need, to help us get there.We are passionate about building an inclusive culture where everyone’s contribution is valued, and our people can thrive. No matter what your role is or where you sit, your voice will matter. We hope you like what you hear and are interested in learning more about joining us.We believe our workplace needs to work for you, so we offer an environment where you can balance a successful career with your commitments and interests outside of work. Some roles lend themselves to flexible options more than others, so our talent acquisition team are on hand to discuss your needs. Please contact us to learn more.