DUA Specialist

Qbe Insurance Group; Greater London; Hybrid; GBP 40,000 - GBP 55,000; Full time

Job summary

An international insurance firm seeks a Delegated Underwriting Authority Specialist to bridge operations between offshore teams and underwriters. Responsibilities include resolving complex queries, developing client relationships, and providing training to improve team capabilities. Candidates should possess strong communication, analytical skills, and attention to detail. The firm offers a supportive work culture, excellent benefits including flexibility, holidays, and medical insurance, and a chance to grow in a dynamic environment.

Benefits

30 days holiday

Flexible working

Private medical insurance

Pension plan with 10% employer contributions

Family friendly policies

Qualifications

• Establish and maintain strong relationships with clients and brokers.
• Excellent communication skills and comfort negotiating.
• Attention to detail ensures accuracy in tasks.

Responsibilities

• Act as a bridge between offshore processing teams and underwriters.
• Resolve complex queries not handled by the offshore team.
• Train the offshore team to improve their skills.

Skills

Analytical Thinking

Communication

Customer Service

Problem-solving

Tools

Excel

Job description

# # **Primary Details**Time Type: Full timeWorker Type: EmployeeTo act as a bridge between the transactional activities of the off shore processing teams and the Underwriters, Underwriting Assistants, Clients and Brokers who rely on those transactional services; across both Insurance Administration and Credit Control activities. To be responsible for developing and maintaining relationships with one or more Client/Broker organizations ensuring that all operational issues are resolved in an efficient and effective manner. To resolve complex queries that cannot be completed by our offshore team. To continuously grow the capability of our offshore team through general support and additional training / refreshers where required.**Delegated Underwriting Authority Specialist****London/Chelmsford/Hybrid****The Opportunity**We’re looking for a Delegated Underwriting Authority Specialist to join our team at QBE in a role that’s all about making things run smoothly! This is the perfect opportunity for someone looking to develop their career in a supportive and dynamic environment. If you're a team player, excited to learn, and enjoy solving problems, then this is the role for you.**Please note** - Applicants must have the right to work in the UK as visa sponsorship is not available for this role.**About QBE**At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.What if you could have a positive impact – at work and in the of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.**Your new role**As a Delegated Underwriting Authority Specialist, you'll act as a bridge between the offshore processing teams and the underwriters, underwriting assistants, clients, and brokers who rely on their services. You'll be involved in both Insurance Administration and Credit Control activities, ensuring that everything runs efficiently and accurately.You’ll also play an important role in developing and maintaining strong relationships with our client and broker organizations, ensuring that any operational issues are resolved quickly and effectively.You’ll be responsible for resolving complex queries that the offshore team can’t resolve and will be responsible for supporting and training the offshore team to continuously improve their skills.Regular internal and external audit reviews are undertaken which you will be directly involved in preparing supporting evidence.Full support and training will be given to help you grow in your role and feel confident in everything you do!**About You*** Can establish and maintain strong business relationships with clients and brokers* Has excellent communication skills (phone/email) and is comfortable negotiating with clients and stakeholders* Pays close attention to detail, ensuring accuracy in every task* Is comfortable working with Excel and understands how to use reports effectively* Has good investigative skills and enjoys problem-solving* Can deliver effective presentations when needed* Is excited to learn new skills and grow within the company**Benefits**We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit fromAs well as the benefits below we also offer an extensive choice of other options to suit you!**30 days holiday a year** with the option to buy up to 2 additional days.**Flexible working** - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.**Pension –** you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.**Private medical insurance** – we fund fully comprehensive private medical cover for you and all the family.**Family friendly policies** – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.**Short term remote work abroad** - you can request up to 20 days per year to work remotely from certain locations abroad.**Sustainable investing** - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own. **Cycle-to-Work** – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.To find out more visit ourReward Page**Awards & Recognition**We value our employee’s experience with us and are proud to have been recognised for the following awards:**AXCO Global Insurance Awards 2024 Winner:** Network Management of the Year**Insurance Business UK 5-Star Cyber Awards 2024:** QBE rated as a 5-Star Cyber Insurer**UK IT Industry Awards 2023 Winner:** Green Technology Innovation of the Year**Working Dads Employer Awards 2023 Winner:** Parental Policies Award**Insurance Post British Insurance Awards 2023:** QBE rated as a 5-Star EmployerTo learn more about our achievements, click **Apply now and let’s make it happen!**If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it.**Skills:**Analytical Thinking, Business Continuity, Communication, Corporate Governance, Critical Thinking, Customer Service, Insurance Underwriting, Intentional collaboration, Legal Consulting, Managing performance, Presenting with Impact, Regulatory Compliance, Risk Management, Stakeholder Management, Team ManagementHow to Apply:To submit your application, click "Apply" and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.