Bodyshop Advisor — Elevate Customer Experience and Growth

Citygate Automotive Limited; High Wycombe; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading automotive company in High Wycombe is seeking a customer-focused Bodyshop Advisor for their Paint & Body team. You will manage customer interactions throughout the vehicle repair process, ensuring exceptional service and identifying business opportunities. Applicants should have a proven track record in a similar role, excellent communication skills, and a proactive attitude. The position offers numerous employee benefits, including access to training programs, employee discounts, and opportunities for career advancement.

Benefits

Access to in-house training academy

Employee discounts

Career progression opportunities

Employee assistance programme

Competitive holidays and standard company benefits

Qualifications

• Proven experience in a Bodyshop or Aftersales role.
• Ability to build strong relationships with customers.
• Knowledge of estimating systems is a plus.

Responsibilities

• Act as the main point of contact for customers.
• Provide clear communication and manage customer queries.
• Proactively engage with customers to offer estimates.
• Follow up on estimate requests to maximize repair bookings.
• Liaise with insurers and keep customers updated.

Skills

Customer service

Communication skills

Organizational skills

Proactivity

Tools

Estimating systems (e.g., Audatex)

Job description

A leading automotive company in High Wycombe is seeking a customer-focused Bodyshop Advisor for their Paint & Body team. You will manage customer interactions throughout the vehicle repair process, ensuring exceptional service and identifying business opportunities. Applicants should have a proven track record in a similar role, excellent communication skills, and a proactive attitude. The position offers numerous employee benefits, including access to training programs, employee discounts, and opportunities for career advancement.