Bodyshop Advisor & Estimator — Customer‑Focused Growth

BMW; Hailsham; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading automotive company in Hailsham is looking for a Bodyshop Administrator to ensure seamless communication between customers and the repair team. Responsibilities include managing repair workflows, coordinating with insurance companies, handling customer queries, and reviewing estimates. Ideal candidates should possess excellent communication and organizational skills, along with prior customer service experience. This role offers a competitive salary and various employee benefits including annual leave, health support, and training opportunities.

Benefits

33 days annual leave

Retail discounts

Car purchase discounts

Pension scheme

Family-friendly policies

Cycle-to-work scheme

Wellbeing support

Volunteer day

Company share purchase plan

Referral rewards

Training and development opportunities

Life assurance

Flexible working options

Qualifications

• Previous experience in customer service or administration within automotive or similar industry.
• Must hold a valid UK driving licence.
• Ability to work to deadlines and targets in a fast-paced environment.

Responsibilities

• Plan and monitor the workflow of body repair staff to ensure efficiency.
• Coordinate with insurance companies and adjusters to settle claims quickly.
• Review and validate repair estimates, providing technical advice.
• Order and manage parts and supplies for repairs.
• Handle customer queries and complaints professionally.

Skills

Excellent communication skills

Strong organisational abilities

Multi-tasking

Problem-solving

Customer service experience

Job description

A leading automotive company in Hailsham is looking for a Bodyshop Administrator to ensure seamless communication between customers and the repair team. Responsibilities include managing repair workflows, coordinating with insurance companies, handling customer queries, and reviewing estimates. Ideal candidates should possess excellent communication and organizational skills, along with prior customer service experience. This role offers a competitive salary and various employee benefits including annual leave, health support, and training opportunities.