Manufacturing Customer Success Lead - Growth & Delivery

Dcs Group; Redditch; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading manufacturing firm in the UK is seeking a Customer Success Manager to drive profitable growth and strengthen customer partnerships. The successful candidate will own commercial delivery, manage proposals, and provide technical support. We seek individuals with experience in business development and a strong understanding of manufacturing processes. Join us to help shape the future of manufacturing excellence, while enjoying a dynamic culture and numerous benefits including life cover, pension, and a medical cash plan.

Benefits

Life Cover

Pension

Medical Cash Plan

Cycle to Work Scheme

Staff shop

Qualifications

• Proven experience in new business development and customer management.
• Ability to understand customer needs and act accordingly.
• Strong relationship-building and influencing skills.

Responsibilities

• Own commercial delivery across your customer portfolio.
• Create and manage proposals and tender responses.
• Provide high-level technical and product support to customers.

Skills

New business development

Customer management

Commercial acumen

Communication skills

Technical understanding of manufacturing

Data presentation

Education

Degree-level education in Manufacturing / Project Management

Job description

A leading manufacturing firm in the UK is seeking a Customer Success Manager to drive profitable growth and strengthen customer partnerships. The successful candidate will own commercial delivery, manage proposals, and provide technical support. We seek individuals with experience in business development and a strong understanding of manufacturing processes. Join us to help shape the future of manufacturing excellence, while enjoying a dynamic culture and numerous benefits including life cover, pension, and a medical cash plan.