Customer Success Manager - Trusted Advisor & Growth

AVEVA Group Limited; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading industrial software provider is seeking a Customer Success Manager to manage customer accounts in the UK. In this role, you will drive customer success by fostering relationships, improving the adoption of AVEVA technology, and ensuring the realization of customer value. With strong presentation skills and experience in customer success, you will be involved in onboarding, deployment, and expansion strategies to optimize client engagement and satisfaction. This position supports hybrid working and comes with comprehensive benefits.

Benefits

Flexible benefits fund

Emergency leave days

28 days annual leave plus bank holidays

Pension

Private medical insurance

Qualifications

• 2-5 years experience in Customer Success Management.
• Experience in the process manufacturing and/or services industry.
• Ability to travel globally to customer sites.

Responsibilities

• Manage a portfolio of customer accounts through proactive engagements.
• Build and maintain strong customer relationships.
• Drive the success of customers by increasing AVEVA technology adoption.
• Service customer needs efficiently and effectively.

Skills

Strong communication and presentation skills

Relationship management

Project and program management

Multitasking

Strategic thinking

Technical understanding of AVEVA solutions

Tools

CRM systems

Office 365

Salesforce

PowerBI

SharePoint

Workday

Job description

A leading industrial software provider is seeking a Customer Success Manager to manage customer accounts in the UK. In this role, you will drive customer success by fostering relationships, improving the adoption of AVEVA technology, and ensuring the realization of customer value. With strong presentation skills and experience in customer success, you will be involved in onboarding, deployment, and expansion strategies to optimize client engagement and satisfaction. This position supports hybrid working and comes with comprehensive benefits.