Hybrid IT Service Desk Automation Engineer

Klipboard; Nottingham; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A technology solutions provider in Nottingham is seeking an IT Support Analyst to provide exceptional support for a hybrid work environment. Responsibilities include documenting IT processes, collaborating across teams, and providing training during onboarding. The ideal candidate will have proven IT skills, particularly in Windows 11 and Microsoft environments. This role values diversity and encourages applicants to embrace differences in the workplace while contributing to various IT projects.

Qualifications

• Proven experience as an IT Support Analyst or similar role.
• Systematic investigation of unfamiliar problems with effective solutions.
• Ability to work across different time zones and adapt to diverse cultures.

Responsibilities

• Provide exceptional network, hardware and software/application support.
• Document IT processes and solutions for organizational use.
• Collaborate with teams to develop automated ITSM processes.
• Provide end-user training during onboarding of new employees.
• Participate in dynamic work environments with potential out-of-hours duties.

Skills

Excellent communication and interpersonal skills

Windows 11

Active Directory

Microsoft 365/Entra

End-user device deployment and management

Effective teamwork

Organization and self-management

Understanding of networking/infrastructure

Tools

Tanium

ServiceNow ITSM

macOS administration

Microsoft Intune/Endpoint Management

ITIL V4 framework

Job description

A technology solutions provider in Nottingham is seeking an IT Support Analyst to provide exceptional support for a hybrid work environment. Responsibilities include documenting IT processes, collaborating across teams, and providing training during onboarding. The ideal candidate will have proven IT skills, particularly in Windows 11 and Microsoft environments. This role values diversity and encourages applicants to embrace differences in the workplace while contributing to various IT projects.