Hybrid IT Service Desk Engineer — Grow with the Academy

Little Fish (UK) Ltd; Sheffield; Hybrid; GBP 22,000 - GBP 27,000; Full time

Job summary

A dynamic IT service provider is seeking an IT Service Desk Engineer in Sheffield. This role involves resolving desktop and network issues while providing excellent customer service. Ideal candidates should possess strong communication skills and be eligible for SC clearance. Join a passionate team that values diversity, offers competitive pay, and features a comprehensive benefits package including training and referral bonuses. The position is hybrid, combining remote and on-site work.

Benefits

Competitive salary with training boosts

Referral bonus

25 days annual leave plus public holidays

Healthcare cash plan

Casual dress policy

Company pension scheme

Relaxed facilities and social events

Qualifications

• Eligibility for SC Clearance (UK resident for the last 5 years).
• Knowledge of desktop and network issues.
• Ability to communicate effectively and manage technical queries.

Responsibilities

• Handle and resolve desktop, laptop, printer, application issues.
• Communicate with clients regarding technical queries.
• Resolve technical issues via phone, email, or live chat.
• Monitor IT incidents and requests for timely resolution.
• Work on specific IT projects as directed.

Skills

Desktop support

Network troubleshooting

Client communication

Job description

A dynamic IT service provider is seeking an IT Service Desk Engineer in Sheffield. This role involves resolving desktop and network issues while providing excellent customer service. Ideal candidates should possess strong communication skills and be eligible for SC clearance. Join a passionate team that values diversity, offers competitive pay, and features a comprehensive benefits package including training and referral bonuses. The position is hybrid, combining remote and on-site work.