IT Service Desk Engineer | Hybrid, Training & Growth

Little Fish (UK) Ltd; Nottingham; Hybrid; GBP 22,000 - GBP 27,000; Full time

Job summary

A technology service provider is looking for an IT Service Desk Engineer in Nottingham. In this hybrid role, you will support customers by troubleshooting desktop and application issues while providing excellent customer service. This position requires flexibility and a can-do attitude, with opportunities for training and personal development. Enjoy a range of benefits including annual leave, healthcare cash plan, and a supportive work environment, as part of a team that values diversity and inclusion.

Benefits

£4,500 training programme bonus

£1,000 referral bonus

25 days annual leave plus public holidays

Healthcare cash plan

Casual dress policy

Company pension scheme

Breakout facilities

Company social events

Annual leave purchase scheme

Qualifications

• Must be eligible for SC Clearance (UK resident for the last 5 years).
• Ability to communicate effectively with clients.
• Experience in handling IT incidents and requests.

Responsibilities

• Handle and resolve desktop, laptop, and printer issues.
• Communicate effectively with clients regarding technical queries.
• Resolve technical issues via telephone, email, or live chat.
• Prioritise and monitor IT incidents to ensure timely resolution.

Skills

Desktop support

Troubleshooting

Customer service

1st and 2nd line support

Job description

A technology service provider is looking for an IT Service Desk Engineer in Nottingham. In this hybrid role, you will support customers by troubleshooting desktop and application issues while providing excellent customer service. This position requires flexibility and a can-do attitude, with opportunities for training and personal development. Enjoy a range of benefits including annual leave, healthcare cash plan, and a supportive work environment, as part of a team that values diversity and inclusion.