Hybrid IT Service Desk Engineer - User Support

Kernow Vet Group; Bradley Stoke; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading veterinary care group in the UK seeks a proactive Service Desk Engineer to deliver customer-focused IT support. The position involves troubleshooting hardware and software issues while providing desk-side support. Applicants should have a good understanding of networking technologies and experience with Microsoft operating systems. The role offers career advancement opportunities and a supportive culture centered on ongoing development and wellbeing, with hybrid working arrangements.

Benefits

Cycle to Work scheme

Green Cars salary sacrifice scheme

Discounted staff pet care

Access to discounts with retailers

Qualifications

• Basic understanding of networking technologies.
• Experience supporting Microsoft client operating systems.
• Strong problem-solving and communication skills.

Responsibilities

• Deliver high standard of customer-focused IT support.
• Troubleshoot hardware and software issues.
• Own tickets through to resolution.

Skills

Networking technologies (TCP/IP, DNS, DHCP, LAN/WAN, VPN)

Supporting Microsoft client operating systems and Office 365

Ticket management systems

Remote support tools

Problem-solving skills

Excellent communication skills

Remote and in-person IT support

Job description

A leading veterinary care group in the UK seeks a proactive Service Desk Engineer to deliver customer-focused IT support. The position involves troubleshooting hardware and software issues while providing desk-side support. Applicants should have a good understanding of networking technologies and experience with Microsoft operating systems. The role offers career advancement opportunities and a supportive culture centered on ongoing development and wellbeing, with hybrid working arrangements.