Railway Service Administrator: End-to-End Repairs & Customer Care

Sécheron SA; Manchester; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A global leader in electrical systems is seeking a Customer Service Administrator in Manchester. The successful candidate will manage the full lifecycle of customer service repairs, act as the primary interface with customers, and handle inquiries. Proficiency in MS Office and ERP systems is required, along with strong communication and organizational skills. This role offers an opportunity for professional growth within a collaborative environment.

Qualifications

• Strong written and verbal communication skills in English; German or French is a plus.
• Experience with ERP systems and MS Office.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Manage the full lifecycle of Customer Service repairs.
• Act as the main interface with customers.
• Handle customer inquiries and coordinate with internal departments.

Skills

Strong communication skills in English

Proficiency in MS Office

Organizational skills

Customer-oriented mindset

Problem-solving skills

Tools

ORACLE

HART

Cinnamon

Excel

IOTRAINS

Job description

A global leader in electrical systems is seeking a Customer Service Administrator in Manchester. The successful candidate will manage the full lifecycle of customer service repairs, act as the primary interface with customers, and handle inquiries. Proficiency in MS Office and ERP systems is required, along with strong communication and organizational skills. This role offers an opportunity for professional growth within a collaborative environment.