Trade Desk Support & Onboarding Specialist

Cedar Cares, Inc; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A financial services company is seeking a motivated Trade Desk Associate in London to support trading systems and customer needs. The role involves troubleshooting, onboarding clients, and managing inquiries. Ideal candidates have a Bachelor's in a relevant field and strong customer service skills. Experience with trading systems is a plus. This position offers a full-time schedule with early and late shifts as needed.

Qualifications

• Bachelor’s Degree in computer science or engineering is required.
• Experience in customer on-boarding is preferred.
• Strong troubleshooting and customer service skills are essential.

Responsibilities

• Provide first-level support for client inquiries.
• Monitor live Production trading systems.
• Onboard new clients and manage access to platforms.

Skills

Problem-solving

Customer service

Communication

Technical support

Troubleshooting

Education

Bachelor’s Degree in computer science, engineering or related field

Tools

Python

SQL

FIX protocol

Job description

A financial services company is seeking a motivated Trade Desk Associate in London to support trading systems and customer needs. The role involves troubleshooting, onboarding clients, and managing inquiries. Ideal candidates have a Bachelor's in a relevant field and strong customer service skills. Experience with trading systems is a plus. This position offers a full-time schedule with early and late shifts as needed.