Trade Floor Support Engineer

Talan; Greater London; On-site; GBP 45,000 - GBP 65,000; Full time

Job summary

A technology consulting firm is seeking a hands-on Trade Floor Support Engineer in London. This onsite role demands a tech-savvy professional that thrives in high-pressure environments, adept in providing 1st to 3rd line support including Bloomberg and Reuters. Successful candidates will bring strong Windows 10 and O365 support knowledge. You'll be responsible for troubleshooting and ensuring seamless operations across trading floor systems, all while delivering outstanding service to business users.

Qualifications

• Proven experience in market data support within a trading environment.
• Strong knowledge of Windows 10, O365, and general desktop support.
• Experience with ServiceNow for ticket management.

Responsibilities

• Provide 1st to 3rd line support to trading floor users.
• Support desktop, laptop, VDI, and mobile devices.
• Troubleshoot hardware and software issues as they arise.

Skills

Market data support (Bloomberg, Reuters)

Strong Windows 10 support knowledge

O365 knowledge

ServiceNow ticketing experience

Tools

Bloomberg

Reuters

PowerShell

Exchange

SCCM Console

Job description

Overview

Location: London (Onsite, 5 days a week)

Contract: 3 months – with possible extensions

Hours: Core business hours with flexibility to work until 10:30pm when required

The Role

We’re looking for a hands on Trade Floor Support Engineer who thrives in a fast paced, high-pressure environment. You’ll be the frontline tech hero supporting business users across the trading floor delivering outstanding service, resolving issues fast, and keeping systems running smoothly when it matters most.

This is an onsite, customer facing role where responsiveness, technical depth, and calm under pressure are essential.

What You’ll Be Doing

• Deliver 1st to 3rd line support via phone, email, ServiceNow, and in person meeting SLAs and managing user expectations
• Provide trade floor and market data support, including Bloomberg and Reuters
• Onboard new joiners, handle desk moves (intraday & out of hours), and support ad hoc testing
• Support desktop, laptop, VDI, and mobile devices (iPhones/iPads)
• Troubleshoot hardware, software, O365, Windows 10, and broker applications
• Work closely with 3rd party vendors to drive issue resolution
• Participate in out-of-hours on-call and provide late cover up to 10:30pm when required
• Contribute to continuous improvement always looking for smarter, better ways of working

What You’ll Bring

• Market data support (Bloomberg, Reuters) in a trading environment
• Strong Windows 10, O365, and desktop support knowledge
• ServiceNow ticketing experience (highly desirable)

Nice to Have

• PowerShell scripting
• Exchange administration
• Strong familiarity with SCCM Console

The Person We’re Looking For

• Confident communicator clear, calm, and professional at all levels
• Proactive, self-motivated, and comfortable working with minimal supervision
• Thrives under pressure and tight deadlines
• Flexible, resilient, and tenacious
• A true team player with leadership and mentoring capability
• Able to influence, delegate, and guide others effectively
• A genuine desire to make things better, not just keep the lights on