Sales Advisor (South-West London)

Fexco; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading foreign exchange provider in Greater London is offering an opportunity for a Retail Sales Advisor role. This permanent position involves delivering excellent customer service, achieving sales targets, and handling cash accurately across multiple locations. Ideal candidates should have strong cash handling experience and a customer-focused attitude. Benefits include competitive hourly pay, bonuses, and a supportive team environment. Flexibility in working hours, including some weekends, is essential.

Benefits

Competitive salary

Annual discretionary bonus

Quarterly targeted bonus scheme

28 days holiday increasing to 31 with service

BUPA medical cashplan

Discounted travel money

Free uniform

Full training programme

Qualifications

• Demonstrable excellent customer service experience ideally obtained in a cash handling environment.
• Experience of working with foreign currencies is preferred.

Responsibilities

• Identifying and delivering customer requirements and maximising sales.
• Achieving individual and team sales and service targets.
• Effective and accurate cash handling and reconciliation.
• Dealing with customer complaints and queries professionally.

Skills

Customer service experience

Cash handling

Communication skills

Numeracy and attention to detail

Job description

Overview

As one of the UK’s largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996,CEChas been driven by a spirit of innovation and focus on customer experience in the provision of travel money.

We have an exciting opportunity for a Retail Sales Advisor to join our team in our South-West London stores.

This is a permanent full-time role working 37.5hours per week across 5days. These days can be any days from Monday-Sunday. You will need a flexible approach to your working hours, and overtime to cover holidays will also be required from time to time.

This role would cover our stores in: Victoria, Swiss Cottage, Brixton, Richmond, and Hammersmith.

We offer a competitive salary, paying £13.41 per hour, and great benefits which include: an annual discretionary bonus, a quarterly targeted bonus scheme, 28 days holiday increasing to 31 (pro rata) with service, enrolment on a BUPA medical cashplan, discounted travel money, free uniform, and a full training programme. You\'ll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.

Main Responsibilities

• Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
• Achieving and where possible exceeding individual and team sales and service targets
• Identifying opportunities to cross sell various products and services
• Effective and accurate cash handling and reconciliation
• Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
• Adhering to all Company Policies including Health and Safety, AML and Security
• Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
• Ensuring telephone calls are answered in a prompt, polite and professional manner
• Undertake marketing initiatives, to promote the Bureau and increase brand awareness
• Ensuring all point of sale and company material is displayed correctly and in working order

Qualifications and Experience required

• Demonstrable excellent customer service experience ideally obtained in a cash handling environment
• Experience of working with foreign currencies is preferred

Competencies required

• Demonstrable superior customer service skills
• Numerate, with excellent accuracy and an eye for detail
• Comfortable communicating on all levels including within the business and to external customers and suppliers
• Must be flexible and have a can-do attitude and approach