Sales Advisor

Fexco; Greater London; On-site; GBP 60,000 - GBP 80,000; Part time

Job summary

A leading foreign exchange provider is seeking a Retail Sales Advisor for their Bexleyheath store. This part-time role requires 6 hours of work every Sunday, with flexibility for overtime. The ideal candidate will have excellent customer service skills and cash handling experience. Responsibilities include maximizing sales, ensuring operational standards, and handling customer inquiries. The position offers a competitive hourly wage of £13.41, along with various benefits such as bonuses and a medical cash plan.

Benefits

Annual discretionary bonus

Quarterly targeted bonus scheme

28 days holiday increasing to 31 (pro rata)

BUPA medical cash plan

Discounted travel money

Free uniform

Full training programme

Qualifications

• Demonstrable excellent customer service experience ideally obtained in a cash handling environment.
• Experience of working with foreign currencies is preferred.

Responsibilities

• Identifying and delivering customer requirements, maximising sales.
• Achieving individual and team sales and service targets.
• Effective cash handling and reconciliation.
• Dealing professionally with customer complaints and queries.

Skills

Customer service experience

Cash handling skills

Attention to detail

Communication skills

Flexibility

Job description

Overview

As one of the UK’s largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996, CEC has been driven by a spirit of innovation and focus on customer experience in the provision of travel money.

We have an exciting opportunity for a Retail Sales Advisor to join our team in our Bexleyheath store.

This is a permanent part-time role, working 6 hours per week across 1 day. This day will be every Sunday. You\'ll need a flexible approach to your working hours as overtime to cover holidays will also be required from time to time.

We offer a competitive salary, paying £13.41 per hour, and great benefits which include: an annual discretionary bonus, a quarterly targeted bonus scheme, 28 days holiday increasing to 31 (pro rata) with service, enrolment on a BUPA medical cashplan, discounted travel money, free uniform, and a full training programme. You\'ll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.

Main Responsibilities

• Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
• Achieving and where possible exceeding individual and team sales and service targets
• Identifying opportunities to cross sell various products and services
• Effective and accurate cash handling and reconciliation
• Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
• Adhering to all Company Policies including Health and Safety, AML and Security
• Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
• Ensuring telephone calls are answered in a prompt, polite and professional manner
• Undertake marketing initiatives, to promote the Bureau and increase brand awareness
• Ensuring all point of sale and company material is displayed correctly and in working order

Qualifications and Experience

• Demonstrable excellent customer service experience ideally obtained in a cash handling environment
• Experience of working with foreign currencies is preferred

Competencies

• Demonstrable superior customer service skills
• Numerate, with excellent accuracy and an eye for detail
• Comfortable communicating on all levels including within the business and to external customers and suppliers
• Must be flexible and have a can-do attitude and approach