Senior HR Advisor

Fexco; Greater London; Hybrid; GBP 45,000 - GBP 55,000; Full time

Job summary

A leading financial services company based in Greater London is seeking an experienced HR Advisor to provide operational HR support across their UK stores. This role includes advising on employee relations, performance management, and supporting the full employee lifecycle. The ideal candidate will have HR experience in a multi-site retail or customer-facing environment, with a strong ability to build relationships and handle sensitive employee matters. Competitive salary and benefits including a pension scheme and healthcare plan offered.

Benefits

Competitive salary

Annual performance bonus

Life assurance cover

Pension scheme

Employee discount programme

Bupa Healthcare Cash Plan

Employee Assistance Programme

Qualifications

• HR experience gained in a multi-site retail or customer-facing environment.
• Handling employee relations matters, including complex cases.
• Proven ability to build trust and credibility with managers.

Responsibilities

• Provide HR advice to Retail FX Group leaders and teams.
• Support managers with the full employee lifecycle.
• Coordinate performance management and development framework.

Skills

Multi-site HR experience

Employee relations handling

Trust and credibility building

Supporting people-related change

Coaching leaders

Relationship building

Solutions-focused approach

Job description

Within the Fexco Group, the UK Retail Foreign Exchange (RFX) Division is one of the UK’s largest independent providers of foreign exchange services. CEC Ltd delivers accessible, customer-focused travel money services through a network of 64 own retail locations and 170 agents across the UK. Our services are delivered under several trusted retail brands, including the well-known No1 Currency, which is recognised for its strong presence and reputation in the travel money market.

In February 2026 RFX will be integrating the Sainsburys Travel Money Business into its network, allowing many more customers to benefit from the great rates and fantastic service that we offer.

We are now seeking a HR Advisor with experience partnering with multi-site retail or hospitality teams. The role is based from our Hammersmith office with the option for 2 days hybrid.

Job Purpose

The HR Advisor will provide operational HR support to our UK wide stores, with a focus on onboarding, employee relations, performance, and people engagement.

Main Responsibilities

• Acting as a first point of contact, providing HR advice to the Retail FX Group including functional leaders and their teams across head office and retail locations.
• Supporting managers with the full employee lifecycle, including onboarding, probation, performance, development and employee wellbeing.
• Coordinating with store teams to support the performance management and development framework, offering guidance, coaching and challenge as required.
• Providing advice and support on employee relations matters, including investigations, disciplinaries, grievances, appeals and absence management.
• Advising management and employees on reward and remuneration matters.
• Supporting the delivery of the HR plan, policies and programmes that drive business performance and a positive employee experience.
• Actively fostering a culture of engagement in line with our Company core values.
• Collaborating with Learning & Development colleagues to ensure a strong induction, development and training agenda is in place for all employees.
• Coaching and developing employees and managers on HR practices, people leadership and policy application.
• Keeping up-to-date with HR trends, employment law updates and best practice, ensuring compliance and continuous improvement.
• Completing all relevant HR administration and maintaining accurate employee records.
• Supporting ad hoc HR projects as required.

Qualifications / Experience Required

• HR experience gained in a multi-site retail or customer-facing environment.
• Handling employee relations matters, including supporting complex or sensitive cases.
• Proven ability to build trust and credibility with managers and act as a confident and informed HR advisor.
• Supporting people-related change.
• Leading engagement activity, culture initiatives or local recognition programmes.
• Coaching managers in HR matters.
• The ability to build strong relationships across head office and field-based teams.
• Strong teamplayer, capable of supporting multi site leaders in a retail setting.
• As solutions-focused approach with the ability to work autonomously and identify improvements in processes and practices.
• Flexible, reliable, trustworthy and willing to work outside of office hours and travel nationally as required.

Why Join Us?

At Fexco, you’ll be joining an ambitious, people-focused organisation at a pivotal time as we integrate the Sainsbury’s Travel money business. This role offers real partnership with operational leaders across a fast-paced, multi-site retail environment, giving you the chance to influence culture, support managers and improve the colleague experience during a period of significant growth and change.

You’ll receive a competitive salary, annual performance bonus, life assurance cover, a pension scheme and access to our employee discount programme. We also provide a Bupa Healthcare Cash Plan, 24/7 Employee Assistance Programme, wellbeing webinars and flu vaccine vouchers.

Your development matters to us. You’ll have access to LinkedIn Learning, in-house training, project exposure, mentoring and opportunities to build experience across the wider HR function. Just as importantly, you’ll be part of a team that values recognition, connection and meaningful impact, whether through engagement initiatives, cross-functional projects or our commitment to social responsibility.

If you want to make a real difference in a people-focused, growing organisation and enjoy partnering with leaders to support and lift performance, we’d love to hear from you.